Jill Wozniak
Pittsburgh,PA
Summary
Dedicated Lockbox Management Supervisor with over 20 years of experience in overseeing workflow and leading teams to operational excellence. Proficient in remittance processing and equipment management, with a proven track record of resource allocation, productivity optimization, and deadline adherence. Skilled in providing training and mentorship, fostering a collaborative work environment. Seeking a challenging role to leverage expertise in driving process improvements and contributing to organizational success.
Overview
31
31
years of professional experience
Work History
Intermediate Representative, Client Processing
SPS
Pittsburgh, PA
03.2024 - Current
- Oversaw the workflow of a small team of support staff in Lockbox Management, ensuring timely processing of customer work and adherence to daily goals.
- Managed allocation of customer work to staff members, optimizing productivity and quality.
- Monitored work in process to maximize efficiency and meet deadlines, resolving escalated issues from junior staff.
- Provided on-the-job training to ensure all team members were fully trained and proficient in their roles.
- Conducted regular performance evaluations, providing feedback and counseling to associates to improve production and quality.
- Monitored equipment to ensure proper maintenance and upkeep, maximizing operational usage.
- Served as a work coordinator for the Lockbox Management support team, overseeing specific supervisory review and approval actions.
Intermediate Representative, Lockbox Magement
BNY Mellon
Pittsburgh, PA
07.2004 - 03.2024
- Monitored equipment to ensure proper maintenance and upkeep, maximizing operational usage.
- Completed all required reports accurately and in a timely manner, ensuring compliance with organizational standards.
- Served as a work coordinator for the Lockbox Management support team, overseeing specific supervisory review and approval actions.
- Contributed to the development and achievement of team objectives, fostering a collaborative and high-performance work environment.
Lockbox WholeSale Operation
BNY Mellon
Pittsburgh, PA
05.1997 - 06.2004
BNY Readers Digest
BNY Mellon
Pittsburgh, PA
03.1995 - 05.1997
Retail Operation
BNY Mellon
Pittsburgh, PA
02.1993 - 03.1995
Education
High School Diploma -
Bishop Canevin High School
Pittsburgh, PA05-1989
Skills
- Leadership
- Communication and Interpersonal Skills
- Multi/Prioritize Tasks Effectively
- Problem Solving
Timeline
Intermediate Representative, Client Processing
SPS
03.2024 - Current
Intermediate Representative, Lockbox Magement
BNY Mellon
07.2004 - 03.2024
Lockbox WholeSale Operation
BNY Mellon
05.1997 - 06.2004
BNY Readers Digest
BNY Mellon
03.1995 - 05.1997
Retail Operation
BNY Mellon
02.1993 - 03.1995
High School Diploma -
Bishop Canevin High School