Jill Wyatt
JSW Property Services, LLC
Maricopa,Arizona
30
years of professional experience
Dedicated customer service professional with a proven track record in delivering exceptional guest experiences. Skilled in conflict resolution and cash handling, consistently achieving high satisfaction ratings and building lasting client relationships.
Work History
Server/Bartender
1 Year 5 Months- Delivered exceptional customer service by accurately taking and processing orders.
- Earned 200+ five-star reviews recognizing outstanding customer service, attentiveness, and guest experience.
- Mixed and served beverages efficiently in fast-paced environment, ensuring quality standards.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Handled cash transactions and processed payments accurately, ensuring financial integrity.
- Resolved customer complaints swiftly to maintain positive dining atmosphere and loyalty.
Owner/Operator Finishing Touch Cleaning
3 Years 9 Months- Own and operate a residential and commercial cleaning business, providing dependable, high-quality cleaning services to a growing client base.
- Perform routine, deep-clean, move-out, and commercial cleaning services with a strong focus on detail and presentation.
- Manage client relationships, scheduling, service agreements, estimates, invoicing, and day-to-day business operations.
- Maintain high standards of cleanliness, professionalism, reliability, and customer service.
- Coordinate cleaning schedules and oversee work to ensure services are completed accurately and on time.
- Build lasting client relationships through responsive communication, consistency, and attention to detail.
Bartender/Server
2 Years 4 Months- Delivered exceptional customer service in fast-paced dining environment.
- Handled cash transactions accurately, balancing registers at end of shifts.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Bartender
3 Years 4 Months- Provided exceptional customer service, fostering a welcoming environment for guests.
- Crafted and served beverages, ensuring quality and consistency in every drink.
- Implemented upselling techniques, boosting overall sales and improving customer satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Owner/Operator
17 Years 11 Months- Owned and operate a residential and commercial cleaning business, providing dependable, high-quality cleaning services to a growing client base.
- Perform routine, deep-clean, move-out, and commercial cleaning services with a strong focus on detail and presentation.
- Manage client relationships, scheduling, service agreements, estimates, invoicing, and day-to-day business operations.
- Maintain high standards of cleanliness, professionalism, reliability, and customer service.
- Coordinate cleaning schedules and oversee work to ensure services are completed accurately and on time.
- Purchase and manage cleaning supplies, equipment, and other business necessities.
- Build lasting client relationships through responsive communication, consistency, and attention to detail.
General Manager | Regional Management Development
4 Years 5 Months- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented strategic initiatives to drive sales growth and enhance store efficiency.
- Trained and mentored management staff to foster leadership development and team cohesion.
- Managed daily operations of a high-volume retail store, including sales, customer service, merchandising, inventory, and loss prevention.
- Recruited, trained, coached, and supervised employees while building a strong, accountable team culture.
- Managed store performance against sales, productivity, customer service, and operational goals.
- Analyzed sales and operational results to identify opportunities, implement improvements, and drive profitability.
- Created employee schedules, managed payroll and labor costs, and ensured appropriate staffing levels.
- Maintained company standards for visual merchandising, store presentation, safety, and operational compliance.
- Resolved customer concerns and employee issues professionally while maintaining a positive shopping experience.
- Selected for and participated in the Regional Manager Training Program, developing skills in multi-store operations, leadership, financial performance, and strategic management.
- Collaborated with district and regional leadership and gained exposure to the oversight and performance management of multiple retail locations.
Education
Associate of Science - Business Management
High School Diploma
Skills
Exceptional Customer Service
Teamwork & Communication
Bartending & Beverage Service
Upselling & Sales
POS Systems & Cash Handling
High-Volume Restaurant Service
Multitasking & Working Under Pressure
Conflict Resolution & Problem Solving
Timeline
Server/Bartender
Dukes Roadhouse
05.2025 - CurrentRead More
Owner/Operator Finishing Touch Cleaning
JSW Property Services, LLC
01.2023 - CurrentRead More
Bartender/Server
The Duke at El Rancho Dorado
01.2023 - 05.2025Read More
Bartender
Applebee's Neighborhood Grill & Bar
09.2019 - 01.2023Read More
Owner/Operator
Jillybean's Clean Sweep
02.2005 - 01.2023Read More
General Manager | Regional Management Development
Dollar General
08.1996 - 01.2001Read More
Kellogg Community College
Associate of Science from Business Management
Read More
Lakeview High School
High School Diploma
Read More