Jill Zeisloft
Summary
To utilize my experience in Human Resources, Management, Employee Training, Employee Relations, Talent Acquisition, Recruiting, Workforce Development, or Project Management.
Overview
22
22
years of professional experience
Work History
HR DEI Workforce Development Manager
Providence Swedish Health Services – Office of Health Equity, Diversity, and Inclusion
02.2020 - 04.2024
- Leader in diversification, create new programs to attract new caregivers and retain current caregivers
- Manage and create community partnerships
- Focus on BIPOC and Diverse workforce
- Performance and leadership coaching and developing
- Manage Caregiver relations DEI complaints
- Manage Nursing residency, and fellowship programs
- Manage in person and virtual events for students
- Work with recruiters and candidates to make sure the hiring process is successful
- Manage the workforce development and retention team
SR Recruiter
Providence St Joseph Health
07.2019
- Assessing candidates
- Sourcing Candidates
- Managed recruitment events
- Managed onboarding
- Manage Candidate experience
- Preformed phone screens and assist hiring team with in in person interviews
- Post jobs on company website and social media platforms, & offer letters
- Strong understanding of candidates selection methods
HR Business Partner & SR Recruiter
Carlisle Interconnect Technologies
03.2019 - 06.2019
- Staff request forms
- Post positions on company website and multiple social media sites
- Outsourcing
- Conduct prescreen interviews
- Schedule interviews with hiring manager
- Onboarding candidates
- Offer letters, benefit paperwork termination paperwork
- Background and drug screens
- Promotions and terminations
SR Recruiter Leader
Appen
09.2018
- Recruiting: Source candidates, conduct prescreen interviews, and make recommendations to the hiring manager
- Schedule & assist with onsite interviews
- Deliver employment offers conduct reference checks
- Onboarding
Employee Relations Manager
Valente Global Consulting Firm
09.2015 - 10.2017
- Liaison and mediator between contract employees and Microsoft management
- Manage employee complaints
- Clarify company policies
- Performance Management
- Employee investigations
- Manage employee contracts
- Contract negotiations, invoice approval, recruiting, coaching, and developing employees.
Customer Service Manager, HR Business partner, Employee Relations and Workforce Development Manager, Project Manager, Recruiter, Trainer, Customer Service Rep
Idaho Power Company
01.2002 - 04.2015
- Manage, Coach and developed new and current employees on daily basis
- Mediate HR issues, represent employees with work related issues, Train new and current employees for the Customer Service Center, and field offices
- Develop and write new processes for employees, process improvement
- Customer satisfaction surveys
- Recruited and hired for the Customer Service Department
- Worked with the Public Utilities Commissions (PUC) for Idaho and Oregon on rules, regulations, & Tariffs to provide guidance including analysis of problems and development of solutions for Customer Service Reps, Field services technical advisors, Service Specialists technical advisors, Field services leaders, Mobile workforce operators, Meter support, Customer service quality administrator, leaders and trainers
- Troubleshooting and investigating system problems for end users of the following systems: Project manager for Customer Information System (CR&B)/SAP and CIC system
- Computer Aided Dispatch (PragmaCAD), Outage Management System (OMS)
- Preformed Account research to provide to PUC on customer accounts
- Managed escalation customer calls, PUC complaints, & assisting CSRs
- Help internal and external customers find solutions to problems
- Write templates for customer web mail communication
- Implemented training Courses companywide
- Member of the process improvement team
- Approved Payroll and time entry for Customer Service employee in Passport/ADP.
Education
BA - Psychology
Boise State University
MBA - Human Resource Management
Columbia Southern University
Skills
- Human Resources
- Management
- Employee Training
- Employee Relations
- Talent Acquisition
- Recruiting
- Sourcing
- Workforce Development
- Project Management
- Leadership
- Customer Service
- Coaching and Development
- Complaint Investigations
- Business Relations
- Training
- Recruiting Systems: CRM, ATS, Taleo, SAP, HCMS-workday, People soft, Oracle, online job boards, ADP, Social media, career fairs, iCIMS, Salesforce, Brazen, modern hire
- Workforce Planning
- Cross-Functional Teamwork
- Career Development
- Succession Planning
- Recruitment Strategies
- Learning Management Systems
- Organizational Development
- Career Counseling
Custom
15 Years in leadership and management experience in Customer Service Manager 30 Plus direct reports, Human Resource Business Partner, Employee Relations Manager, Workforce Development Leader, Project Management,Program Manager. Internal & External Complaint investigations, Internal and External business relations, Training leader for new and existing employees, Talent Acquisition, Coaching and developing. Recruiting systems: CRM, ATS, Taleo, SAP, HCMS-workday, People soft, Oracle, online job boards, ADP, Social media, career fairs, iCIMS, Salesforce, Brazen, modern hire
Timeline
HR DEI Workforce Development Manager
Providence Swedish Health Services – Office of Health Equity, Diversity, and Inclusion
02.2020 - 04.2024
SR Recruiter
Providence St Joseph Health
07.2019
HR Business Partner & SR Recruiter
Carlisle Interconnect Technologies
03.2019 - 06.2019
SR Recruiter Leader
Appen
09.2018
Employee Relations Manager
Valente Global Consulting Firm
09.2015 - 10.2017
Customer Service Manager, HR Business partner, Employee Relations and Workforce Development Manager, Project Manager, Recruiter, Trainer, Customer Service Rep
Idaho Power Company
01.2002 - 04.2015
BA - Psychology
Boise State University
MBA - Human Resource Management
Columbia Southern University
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Tapiwa MutumheTapiwa Mutumhe
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