Jillan Painter
Customer Service Rep
Brockton,MA
Summary
Service-focused customer service rep bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work History
CNA
Private Care
Taunton, MA
12.2020 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Obtained client medical history, including medication information, symptoms and allergies.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Customer Service Representative Team Lead
Dunkin Donuts
Brockton, MA
06.2020 - 12.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained and provided back up for customer service managers.
- Trained staff on operating procedures and company services.
Home Health Care Provider
United Cerebal Palsy
Brockton, MA
03.2018 - 05.2019
- Administered medications to patients and remained vigilant for negative side effects.
- Consistently met demands of clients by providing sufficient numbers of direct care providers.
- Completed household management tasks for clients within private home settings, including companionship and personal care assistance.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored progress and documented patient health status changes to keep care team updated.
- Coordinated on-call calendar for internal and field staff and delivered proper staff coverage to meet business needs.
Customer Service Representative
Teleadoc
Quincy , MA
02.2017 - 01.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Greater Egleston Community High School
Boston, MA 09.2016 - 05.2017
CNA-HHA - NURSING
Catholic Charities South
169 Court St 09.2018 - 12.2018
Skills
Observing responses
Transporting patients
Dementia and Alzheimer's knowledge
Patient-focused care
Documenting behaviors
Medical office administration
Patient Management
Report preparation
Complaint resolution
Multi-line phone talent
Administrative support
Good listening skills
Creative problem solving
Timeline
CNA
Private Care
12.2020 - Current
Customer Service Representative Team Lead
Dunkin Donuts
06.2020 - 12.2020
CNA-HHA - NURSING
Catholic Charities South
09.2018 - 12.2018
Home Health Care Provider
United Cerebal Palsy
03.2018 - 05.2019
Customer Service Representative
Teleadoc
02.2017 - 01.2018
High School Diploma -
Greater Egleston Community High School
09.2016 - 05.2017