Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jill C Gordon

Libertyville,Illinois

Summary

Dedicated professional with strong multitasking and organizational skills. Proven ability to drive revenue through effective promotion and customer engagement. Experienced in merchandise exchange protocols and adaptable to evolving processes. Committed to enhancing customer loyalty through positive interactions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

PetSmart
Vernon Hills and Gurnee, Illinois
10.2013 - 07.2025
  • Performed opening and closing store procedures.
  • Processed efficient and accurate cash, check, debit, and credit card payments using the Point-of-Sale system.
  • Handled returns and exchanges in accordance with store policies and procedures.
  • Answered customers' questions, provided information on store procedures or policies, and resolved customer issues calmly and professionally.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
  • Restocked and front-faced shelves with merchandise in various departments.
  • Provided associate backup support in additional departments, as needed.
  • Supported the management team regarding operational issues or shortages at the checkout area.

Front End Supervisor and Cashier

Party City
Vernon Hills, Illinois
10.2014 - 10.2016
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Processed efficient and accurate cash, check, debit, and credit card payments using the Point-of-Sale system.
  • Processed customer payments quickly and returned exact change and receipts.
  • Resolved customer complaints professionally, according to company policy.
  • Processed returns and exchanges of merchandise, following store policies.
  • Organized promotional displays, or arranged merchandise on counters or tables, to promote sales.
  • Assisted customers over the phone regarding store operations, product information, and order placement.
  • Followed company security procedures for handling large sums of money.
  • Worked closely with front-end staff to assist customers.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated team schedules to maintain adequate coverage during peak hours.

Education

Science Education Endorsement

Adams State College
Colorado Springs, CO
07-2012

Middle School Teaching Endorsement

Northeastern Illinois University
Chicago, IL
08-2005

Bachelor of Arts - History, Secondary Education

Rosary College (Dominican University0
River Forest, IL
05-1993

Master of Arts - Material Culture, Textile Studies, Quilt History

University of Nebraska, Lincoln
Lincoln, Nebraska, NE

Skills

  • Point-of-sale systems
  • Inventory management
  • Customer service and satisfaction
  • Team coordination
  • Time management
  • Multitasking and organization
  • Positive and professional

Certification

  • State of Illinois Certified Teacher in History including Social Studies, World History, and Art for grades 4-12.
  • State of Illinois Certified Teacher in Science including General Science, Biology, Chemistry, and Physics for grades 4-8.
  • Certified in American Red Cross first aid, AED, and CPR.

References

References available upon request.

Timeline

Front End Supervisor and Cashier

Party City
10.2014 - 10.2016

Customer Service Cashier

PetSmart
10.2013 - 07.2025

Science Education Endorsement

Adams State College

Middle School Teaching Endorsement

Northeastern Illinois University

Bachelor of Arts - History, Secondary Education

Rosary College (Dominican University0

Master of Arts - Material Culture, Textile Studies, Quilt History

University of Nebraska, Lincoln

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