Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jillene Ma

1945 Washington St Apt 506, San Francisco,CA

Summary

Results-driven growth leader with a proven track record of driving growth from early stage company to IPO. Skilled communicator, team leader, and collaborator, passionate about patient experience. After exploring medical patient-based roles, seeking to transition back into corporate strategic roles that better utilize my operational and analytical skillset, and aligns with my passion for accessible healthcare.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Circulatory Support Technician

Sutter Health
06.2023 - Current
  • Assist in operating room during cardiac, transplant, and orthopedic surgical cases, including performing autologous blood salvage and set-up of Heart-Lung bypass machine
  • Assist anesthesiologists with intubations and line-placements before surgery, transport patients to and from ICU pre/post-surgery
  • Assist nursing staff in operation and oversight of mechanical circulatory support devices, including ECMO, IABP, and LVAD.

Senior Growth Marketing Manager

Upstart
04.2018 - 02.2023
  • Led strategy and operations of direct mail marketing acquisition channel during company's highest growth stage, from early-stage startup through IPO. Profitably scaled channel from <$1M to $10M+ monthly revenue during tenure.
  • Managed all aspects of direct mail program across strategy, creative, analytics, and vendor operations. Directly managed 3 team members and cross-functionally coordinated with Legal, Compliance, Engineering, and Product teams to ensure successful execution of day-to-day operations, including managing annual $50M+ budget and 100M+ pieces of mail sent annually.
  • Owned channel's go-to-market strategy for auto refi, company's first new product offering, including developing initial budget proposal, market sizing, and partnering with engineering and data science teams to ensure technical readiness. Took product to market within 6 months, direct mail became largest volume channel post-product launch.
  • Ran quarterly meeting with C-Suite team to communicate overall direct mail strategy and decisions on millions in monthly spend, experiments, and performance. Helped guide channel strategy and identify opportunities to further scale and optimize program, such as cost optimization, new targeting model frameworks, and customer incentive programs.

Technology Analyst

Accenture
10.2017 - 04.2018
  • Designed Workday Professional Services Automation system proposal and recommended a streamlined approach to client’s Quote-to-Cash Process, providing a solution for the 28 gaps in client’s current system.
  • Calculated comprehensive budget for proposed project, including estimates per functional area, project roles required, total hours and rates, and complexity and scope of project.

Education

Bachelor of Arts - Economics

University of California, Los Angeles
Los Angeles
06.2017

Skills

  • Leadership
  • Project Management
  • Looker
  • Data Analysis
  • G2M Strategy
  • Google Suite
  • Excel (Proficient)
  • Performance Marketing and Attribution
  • P&L Forecasting and CAC Analysis

Certification

  • CNA - Certified Nurse Assistant (May 2023)
  • BLS - Basic Life Support Provider (April 2023)

Timeline

Circulatory Support Technician

Sutter Health
06.2023 - Current

Senior Growth Marketing Manager

Upstart
04.2018 - 02.2023

Technology Analyst

Accenture
10.2017 - 04.2018

Bachelor of Arts - Economics

University of California, Los Angeles

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Jillene Ma