Jillian A Decarlo

Work experience in automotive as well as computer skills sales dealing with customers

Part professional

• Balanced daily transactions on a computerized point-of-sale system.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Followed company security procedures for handling large sums of money.
• Answered customer inquiries regarding store policies and procedures.
• Conducted price checks for special orders or discounts as requested by customers.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Ensured compliance with all safety regulations within the store environment.
• Greeted customers and answered any questions they had about the store's products and services.
• Issued receipts, refunds, credits or change due to customers.

• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Created and presented monthly reports to management on sales performance.
• Managed daily operations of sales department, including supervision of staff members.
• Implemented process changes to streamline sales department workflow.
• Developed pricing strategies that would maximize profits while still remaining competitive in the market.
• Analyzed customer data to identify trends, preferences, and opportunities for growth.
• Established relationships with key clients, while maintaining existing customer base.
• Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Participated in negotiations with vendors regarding product purchases or contracts.
• Maintained accurate records of all transactions between customers and company representatives.
• Identified and developed new markets for products or services.
• Collaborated with marketing team to create promotional materials for target customers.
• Executed strategic sales plans to expand customer base and revenue.

• Maintained cleanliness of store environment including floors, windows, displays.
• Handled customer complaints in a professional manner.
• Upsold additional items based on customer interests and needs.
• Maintained up-to-date knowledge of store merchandise and policies.
• Attended weekly team meetings to review performance goals and objectives.