Jillian Ballentine-Nesmith
Erwin,NC
Summary
Dedicated bus driver with a clean driving record and CDL license, ensuring student safety and comfort through rigorous pre- and post-trip inspections. Known for maintaining cleanliness and navigating challenging conditions effectively, while communicating timely updates to passengers.
Overview
13
13
years of professional experience
Work History
Bus Operations Team Leader-Transportation
Wake County Public Schools
Willow Springs, North Carolina
05.2025 - Current
- Coordinated daily bus operations using DBMR and Matrix systems, executing timely routes for safe student transportation while supporting additional driving assignments.
- Supervised staff to ensure adherence to safety protocols.
- Led daily operations to ensure efficient service delivery in educational environments.
- Coordinated team activities to maintain compliance with district policies and procedures.
- Facilitated training sessions for staff on operational best practices and safety protocols.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Bus Driver
Wake County Public Schools
Willow Springs, North Carolina
07.2021 - 05.2025
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Performed bus driving duties while keeping student safety in mind to maintain a good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Ensured clean bus interiors to enhance passenger comfort and satisfaction.
Online Grocery Associate
Wal-Mart Supercenter
06.2019 - 06.2021
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Assisted customers in finding products throughout the store. locate products and checked the store system for merchandise at other sites.
- Provided knowledgeable, friendly support to customers throughout the shopping and purchasing process, enhancing overall shopping experience.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Streamlined packaging processes, enhancing efficiency while preserving product integrity during transportation and storage.
- Review orders prior to pick up for accuracy and purchase-by dates.
- Upheld cleanliness standards in online grocery area, ensuring appealing shopping environment for all customers.
- Reviewed customer orders closely to locate desired items and check the app regularly to identify changes.
Child Nutrition Service
Wake County Public Schools
11.2013 - 06.2021
- Took initiative in projects to drive progress and enhance team outcomes.
- Adapted quickly to fast-paced environments, maintaining high performance under pressure.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Supported day-to-day operations, collaborating with team members to ensure smooth workflow.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Focused on detail while completing assignments to ensure quality.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Proven successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Harentt Central High School
Angier, NC06-2002
Skills
- Team leadership
- Safety compliance
- Operational efficiency
- Route coordination
- Staff training
- Customer satisfaction
Timeline
Bus Operations Team Leader-Transportation
Wake County Public Schools
05.2025 - Current
Bus Driver
Wake County Public Schools
07.2021 - 05.2025
Online Grocery Associate
Wal-Mart Supercenter
06.2019 - 06.2021
Child Nutrition Service
Wake County Public Schools
11.2013 - 06.2021
High School Diploma -
Harentt Central High School