Jillian Boykin
Pace,FL
Summary
Accomplished Director of Operations at Ascension Sacred Heart, adept in strategic planning and operational efficiency. Proven track record in mentoring teams for peak performance, emphasizing achievements over routine tasks. Thrived in dynamic environments, managing complex operations and driving strategic initiatives. Developed strong problem-solving and team leadership abilities, focusing on process optimization and resource management.
Overview
22
22
years of professional experience
Work History
Director of Operations
Ascension Sacred Heart
10.2023 - Current
- Oversaw day-to-day production activities in accordance with business objectives for 19 outpatient clinics which included Pediatric Subspecialties and General Pediatrics
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
Operations Manager
Ascension Sacred Heart
04.2022 - 10.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
Supervisor
Ascension Medical Group Sacred Heart
03.2020 - 04.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Maintained compliance with company policies, objectives and communication goals.
- Interviewed, hired and trained new employees
- Set overall vision and provided team leadership.
Team Leader
Ascension Medical Group Sacred Heart
10.2015 - 03.2020
- Trained, coached and mentored staff to ensure smooth adoption of new program (Athena, AIDET)
- Evaluate patient care needs, prioritized treatment, and maintained patient flow
- Performed monthly inventory of all supplies, ordered and restocked supplies
- Follow infection control policy and procedure
- Maintain daily schedules for providers, and staff
- Completed monthly Quality and pharmacy reports
- Report patient/employee safety events effectively, and appropriately
Medical Office Secretary/Medical Assistant
Sacred Heart Hospital
11.2004 - 10.2015
- Interview patients to obtain medical information, weight and height measurements and vital signs
- Follow infection control policy and procedure
- Trained over 12 Medical Assistant Students
Medical Office Secretary
Sacred Heart Hospital
11.2003 - 11.2004
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing registration forms and various letters to patients.
File Clerk
Sacred Heart Hospital
09.2002 - 11.2003
- Filed documents/records into appropriate section of patient charts.
- Opened and properly distributed incoming mail.
- Retrieved faxes and distributed them to nurse/physician
Education
Bachelor of Science - Business And Management -Healthcare
Pensacola State College
Pensacola, FL05.2021
Skills
- Exceptional interpersonal communication
- Organized
- Conflict resolution
- Consistently meet goals
- Operational efficiency
- Operations oversight
- Strategic planning and execution
- Process improvement
- Performance analysis
- Teamwork and collaboration
Timeline
Director of Operations
Ascension Sacred Heart
10.2023 - Current
Operations Manager
Ascension Sacred Heart
04.2022 - 10.2023
Supervisor
Ascension Medical Group Sacred Heart
03.2020 - 04.2022
Team Leader
Ascension Medical Group Sacred Heart
10.2015 - 03.2020
Medical Office Secretary/Medical Assistant
Sacred Heart Hospital
11.2004 - 10.2015
Medical Office Secretary
Sacred Heart Hospital
11.2003 - 11.2004
File Clerk
Sacred Heart Hospital
09.2002 - 11.2003
Bachelor of Science - Business And Management -Healthcare
Pensacola State College
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