Jillian Brashears
Austin
Summary
With a rich background in equine care and a proven track record at Lone Star Ranch and Rodeo, I excel in animal care and customer service. My experience spans from teaching riding lessons to enhancing guest experiences at high-volume events, showcasing my ability to engage effectively with both animals and people. My strong communication skills complement my technical expertise, contributing to a positive and productive environment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Horse Wrangler
Lone Star Ranch and Rodeo
09.2023 - Current
- Take care of horses at ranch
- Take guests on trail rides
- Educate riders and carry conversation during ride
- Teach riding lessons to students
- Teach archery classes
- Serve food and beverages during our Ranch’s events
Server
Sway, Thai
06.2022 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served wine table-side and demonstrated ability to successfully use suggestive selling to promote special items.
- Set up and broke down for special events and banquets.
- Performed multiple side-work duties like polishing glassware, rolling silverware, and maintaining a clean environment.
- Utilized toast and open table systems to operate the serving experience.
Server
Grizzeldas
01.2021 - 06.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked well as a team by running food and drinks for other tables, ensuring that all guests were taken care of.
Vet Tech Assistant
Central Texas Emergency Specialty Veterinary Hospi
04.2020 - 01.2021
- Assisted in preparing animals for surgery.
- Sterilized operating rooms and surgical equipment to maintain a sterile environment.
- Learned and memorized names of all surgical instruments.
- Assisted surgical procedures under supervision of veterinarian.
- Took radiographs of animals prior to diagnosis or treatment.
Bartender
The Barn
08.2018 - 01.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Server
The Austin Club
05.2015 - 05.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Set up for events in banquet hall and made sure each event was up to the highest standards and every guests satisfaction was met.
Volunteer
The Austin Zoo
02.2015 - 11.2017
- Assisted zookeepers with daily feeding of animals and cleaning of habitats.
- Cleaned animal’s bowls, toys, and blankets to make sure every animal was healthy.
- Helped prepare meals for the animals each day.
- Handled large reptiles, mammals, and birds while assisting in cleaning their habitats.
- Kept the environment in the office clean and organized.
Volunteer
GoEco South Africa
07.2017 - 07.2017
- Stayed at Glen Afric preserve in South Africa for two weeks, taking care of various animals.
- Took elephants out of habitat and cleaned their barn.
- Fed lions, cheetahs, leopards, elephants, and zebras.
- Took lions through an enrichment process by personally leading them through obstacles and rewarding them with food.
- Worked on various projects at the preserve to help the animals and the animal caretakers.
Education
Associate In Mathematics - Mathematics
Austin Community College
Austin, TXAssociates In Biology - Science
Austin Community College
Austin, TX09.2024
Skills
- Equine behavior
- Equine care
- Animal care
- Serving/Bartending
Timeline
Horse Wrangler
Lone Star Ranch and Rodeo
09.2023 - Current
Server
Sway, Thai
06.2022 - 09.2023
Server
Grizzeldas
01.2021 - 06.2022
Vet Tech Assistant
Central Texas Emergency Specialty Veterinary Hospi
04.2020 - 01.2021
Bartender
The Barn
08.2018 - 01.2020
Volunteer
GoEco South Africa
07.2017 - 07.2017
Server
The Austin Club
05.2015 - 05.2018
Volunteer
The Austin Zoo
02.2015 - 11.2017
Associate In Mathematics - Mathematics
Austin Community College
Associates In Biology - Science
Austin Community College
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