Summary
Overview
Work History
Education
Skills
Art
Timeline
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Jillian Bricker

Wilmington,NC

Summary

I am a highly motivated young professional with exceptional leadership skills and management experience with a drive to learn. I am adaptable to and seeking new experiences where I can become a part of a driven team and excel.

Overview

5
5
years of professional experience

Work History

Server

Marina Grill
05.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served up to 25 people simultaneously.

Dog Sitter

Personal
05.2020 - Current
  • Exercised animals regularly with walks and rigorous play activities.
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Communicated professionally with pet owners via phone, email, and text.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Have taken care of 5 different pets from differing owners, simultaneously.

Production Assistant

Postmortem Films, Wake Forest
01.2018 - Current
  • My duties included, but are not limited to, assisting the director with story and script development, casting, location scouting, and securing funding for projects prior to production
  • Arranged permissions for on-location activities and licensure for supporting content
  • Managed logistical efforts on-set for Postmortems productions
  • Talent and personnel communication, directly assisting the director with any creative needs, and helped to maintain a safe and efficient set
  • Additionally, I appeared in two of our short films as an actor
  • On those two particular movies I was both acting and still upholding my producer role.

Social Media Manager

Bottles Wine And Beer
06.2022 - 05.2023
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed marketing content such as promotional materials, and advertisements for social media.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.

Bartender

Bottles Wine And Beer
06.2022 - 05.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

General Manager

Lucky Joe Craft Coffee
08.2020 - 06.2022
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
  • Set forward-thinking policies to meet business needs and boost team success
  • Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.

Content Social Media Manager

Lucky Joe Craft Coffee
08.2020 - 06.2022
  • Commented, liked and shared posts to increase visibility and engagement on various social platforms
  • Developed content focused on increasing both brand engagement and revenue
  • Assisted customers with product and service problems and inquiries via social media platforms.

Cracker Barrel
08.2018 - 08.2019
  • Upheld high sanitation and safety standards while delivering and serving food
  • Communicated customers' menu choices and special requests to kitchen staff to minimize errors
  • Trained new servers in restaurant procedures and customer service standards.

Education

Bachelor of Arts - Psychology, Women and Gender Studies

University of North Carolina Wilmington
05.2022

Skills

  • Customer service Process improvements
  • Creative Direction
  • Public Entertainment
  • Technical Writing
  • Clear and Effective Communication
  • Error Identification
  • Organizational Abilities
  • Increasing Engagement
  • Photographic Editing
  • Online Content Development
  • Photography
  • Creative Writing

Art

I am a painter, a poet, and a photographer. My favorite subject matter to capture in all areas of my art are people. I love interacting, taking photos of, writing about, and painting people. 

Timeline

Server

Marina Grill
05.2023 - Current

Social Media Manager

Bottles Wine And Beer
06.2022 - 05.2023

Bartender

Bottles Wine And Beer
06.2022 - 05.2023

General Manager

Lucky Joe Craft Coffee
08.2020 - 06.2022

Content Social Media Manager

Lucky Joe Craft Coffee
08.2020 - 06.2022

Dog Sitter

Personal
05.2020 - Current

Cracker Barrel
08.2018 - 08.2019

Production Assistant

Postmortem Films, Wake Forest
01.2018 - Current

Bachelor of Arts - Psychology, Women and Gender Studies

University of North Carolina Wilmington

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Jillian Bricker