Jillian Buzzone
Willow Grove,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Hospitality Manager
TopGolf
Philadelphia, PA
06.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Managed daily operations for a smooth functioning day and ensuring high-quality service.
- Organized special events for our playmakers.
- Promoted a positive work environment fostering teamwork among playmakers across all departments within TopGolf.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Team Lead
Topgolf
07.2022 - 06.2023
- Help with daily task, such as doing the daily logs for the morning walk
- Help coach and develop the team with their daily task
- Demonstrate the core values of TopGolf and help others to demonstrate them as well
- Help with upholding the safety standards with players and playmakers
- Help with operating procedures, such as making sure stirtech is done
- Delicate responsibilities to the team
Bayhost
Topgolf
Philadelphia
04.2022 - 07.2022
- Greet players as they came to their bays
- Assist players with going over the rules of the game and helping them decide what game is best for their experience
- Offer food and beverages
- Sanitize bays and clubs after each use and first thing in the morning
- Was tee-line present to make sure my players could find me if they had any questions
- Made sure side work was done that included and not limited to rolling silverware and folding napkins so that players had everything they needed
- Made suggestions from our menu when the players were looking for something specific to drink
- Carefully handled cash and card payments.
Lead Teacher
Gutman
07.2020 - 09.2020
- Ensure the welfare, health, and safety of children
- Keep the children in an environment that supports their desire to explore and discover
- Prepare and execute a developmentally appropriate program
- Creative Curriculum Pre-K Counts guidelines based on NAEYC Keystone Stars standards
- Assist the children with daily living skills.
Para-educator
Overbrook school for the blind
10.2013 - 08.2018
- Responsible for providing a highly structured routine
- Using the appropriate learning media
- Including Braille, Sign language, Large print, Speech output that emphasizes academic achievement and developmental skill
- Help the children with their daily living skills
- Including Communication skills, Technology skills, leisure and recreation skills
- Helping the children with the therapy goals
- Tube feeding and hand over hand feeding.
Customer service representative
Gerber Collision and Glass
12.2012 - 08.2013
- Ensuring a positive customer experience
- Processed payments from customers and insurance companies
- Arranged tow and rental care service
- Updated customers on status of automobile and insurance claims.
Para-educator
Overbrook school for the blind
01.2005 - 04.2011
- Responsible for providing a highly structured routine
- Using the appropriate learning media
- Including Braille, Sign language, Large print, Speech output that emphasizes academic achievement and developmental skill
- Help the children with their daily living skills
- Including Communication skills, Technology skills, leisure and recreation skills
- Helping the children with the therapy goals
- Tube feeding and hand over hand feeding.
Education
B.a. in Psychology - Dual Minor in Education And Childhood Studies
Holy Family University
Philadelphia, PA05.2022
Skills
- Event planning and coordination
- Time management
- Limited sign language
- Ability to work under pressure
- Problem solving skills
- Quick learner
Timeline
Hospitality Manager
TopGolf
06.2023 - Current
Team Lead
Topgolf
07.2022 - 06.2023
Bayhost
Topgolf
04.2022 - 07.2022
Lead Teacher
Gutman
07.2020 - 09.2020
Para-educator
Overbrook school for the blind
10.2013 - 08.2018
Customer service representative
Gerber Collision and Glass
12.2012 - 08.2013
Para-educator
Overbrook school for the blind
01.2005 - 04.2011
B.a. in Psychology - Dual Minor in Education And Childhood Studies
Holy Family University