Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Jillian Captain

Hackettstown

Summary

Dynamic and dependable professional with a strong background in customer service and healthcare. At Atlantic Health System, I enhanced patient satisfaction through compassionate care and effective communication. A proven multitasker, and adept at thriving under pressure while maintaining service excellence. Recognized for professionalism and teamwork, consistently delivering positive outcomes in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress

Bentley Commons at Paragon Village
08.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Nursing Assistant

Atlantic Health System
06.2024 - 12.2024


  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.

Customer Service Associate

Wawa
07.2020 - 07.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Associate of Science - Nursing

Warren County Community College
Washington, NJ
05-2025

High School Diploma -

Hackettstown High School
Hackettstown, NJ
06-2022

Skills

  • Strong multitasking

  • Team collaboration

  • Punctual

  • Poised under pressure

  • Good communication skills

  • Dependable

Certification

Basic Life Support(CPR and AED)

Interests

  • hiking
  • road trips
  • gym
  • nursing

Timeline

Nursing Assistant

Atlantic Health System
06.2024 - 12.2024

Waitress

Bentley Commons at Paragon Village
08.2022 - Current

Customer Service Associate

Wawa
07.2020 - 07.2022

Associate of Science - Nursing

Warren County Community College

High School Diploma -

Hackettstown High School

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