Summary
Overview
Work History
Education
Skills
Positive Attributes
References
Timeline
Generic

Jillian Closa

Cerritos,CA

Summary

A friendly, energetic, cooperative, and detail-oriented worker who always strives for excellence and gives service with a smile. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Macy's Inc.
10.2021 - 01.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Proficient in several departments and support roles on sales floor
  • Maintained clean sales floor and straightened and faced merchandise.

Juice Barista and Cashier

Ko Juice
04.2021 - 09.2021
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Prepared and served food and beverages promptly with focused attention to customer needs.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Hostess and Cashier

Katsu Bar
09.2020 - 01.2021
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server and Cashier

Taste-Tea Cafe
09.2019 - 11.2020
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Associate of Psychology - Psychology

Cerritos College
Norwalk, CA
12.2023

GED -

Cerritos High School
Cerritos, CA
01.2018

Skills

  • Customer Service
  • Suggestive Selling
  • Organization
  • Communication
  • Teamwork
  • Adaptability/Flexibility
  • Problem Solving
  • Money Handling

Positive Attributes

  • Hardworking and diligent, works efficiently with enthusiasm and endurance
  • Dedicated, constantly striving for excellence in work
  • Flexible to meet work needs as well as flexible scheduling
  • Very polite, friendly, and cooperative with customers as well as coworkers

References

Juan Castillo, Macy's Customer Experience Representative

1(562)-355-9914

Timeline

Retail Sales Associate

Macy's Inc.
10.2021 - 01.2024

Juice Barista and Cashier

Ko Juice
04.2021 - 09.2021

Hostess and Cashier

Katsu Bar
09.2020 - 01.2021

Server and Cashier

Taste-Tea Cafe
09.2019 - 11.2020

Associate of Psychology - Psychology

Cerritos College

GED -

Cerritos High School

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Jillian Closa