Jillian Costarella
Lancaster,PA
Summary
Experienced mortgage and banking professional with 12 years of industry expertise. Meticulous and diligent approach to conducting thorough investigations of large recordsets for accurate evaluations of structures and practices. Proficient in applicable audit processes and procedures, skilled in reviewing financial documents and digital records. Adept at directing, monitoring, and inspiring team members to deliver precise and timely investigations and reports. Known for exceptional training abilities, problem-solving skills, and sound decision-making capabilities.
Overview
13
13
years of professional experience
Work History
Disclosure Desk Specialist and Jr Loan Processor
Fairway Independent Mortgage Corporation
2019.05 - Current
- Managed government disclosure timelines to maintain delivery standards and timetables.
- Fostered strong relationships with vendors such as title companies, attorneys, appraisers, and insurance agents to facilitate smooth transactions.
- Increased efficiency by reviewing third party documentation needs saving the branch up to $4,000 a month.
- Managed a team of LOAs, providing support through training and coordinated efforts to produce a quality customer service experience for internal and external clients.
Case Manager and Office Staff Support
TW Ponessa & Associates Counseling Services Inc
2018.11 - 2019.05
- Identified inefficiencies in client filing system; created refreshed processes and procedures to ensure accuracy and completeness of client files
- Improved database entry efficiency and management
- Lead general office management including correcting billing issues and promoting cross-departmental collaboration.
Loan Processor Assistant/ QC Analyst
LeaderOne Financial Corp
2016.08 - 2018.07
- Working in a remote, solo position, reviewed mortgage loans for completeness, consistency, and compliance with state and national banking regulations
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
Senior Flood Risk Specialist, Fulton Financial Corporation
Fulton Mortgage Company
2012.02 - 2016.08
- Pioneered the Fulton Mortgage Company Flood compliance sector and develop a new Flood Validation Specialist role for the corporation
- Mastering NFIP rules and regulations through self-guided orientation ensured a deep understanding that facilitated the development of logical stop gaps in the approval process.
- Advised IT on database development and customization for flood risk projections
- Led development of training materials for all lending lines.
- Assisted in training of all on site Fulton Mortgage Company employees in flood regulations, processes, and procedures
- Participated in task force meetings for the creation of the Flood Group.
Education
High School Diploma -
Lancaster Catholic High School
Lancaster, PASkills
- Meticulous attention to detail
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Document Review
Timeline
Disclosure Desk Specialist and Jr Loan Processor
Fairway Independent Mortgage Corporation
2019.05 - Current
Case Manager and Office Staff Support
TW Ponessa & Associates Counseling Services Inc
2018.11 - 2019.05
Loan Processor Assistant/ QC Analyst
LeaderOne Financial Corp
2016.08 - 2018.07
Senior Flood Risk Specialist, Fulton Financial Corporation
Fulton Mortgage Company
2012.02 - 2016.08
High School Diploma -
Lancaster Catholic High School
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