Jillian DeNamur
Litchfield
Summary
Dynamic and adaptable individual with a diverse background in customer service and sales. Proven ability to collaborate effectively while streamlining processes, enhancing team performance, and ensuring high levels of customer satisfaction.
Overview
11
11
years of professional experience
Work History
Social Media Freelance
Self
Litchfield, NH
04.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service/ Sales
Regional Home Care
Bedford, NH
07.2021 - 04.2022
- Excellent communication skills, both verbal and written- selling oxygen/ CPAP machines and medical supplies
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Billing Specialist
PC Connection
Merrimack, NH
08.2020 - 06.2021
- Managed billing inquiries and disputes, ensuring timely resolution for customer satisfaction.
- Reviewed and processed invoices accurately, maintaining high standards of financial integrity.
- Led initiatives to streamline billing processes, resulting in improved efficiency and reduced errors.
- Trained new staff on billing procedures and system navigation to enhance team performance.
Channel Sales Associate
Cisco Systems, Inc.
Merrimack, NH
01.2020 - 07.2020
- Developed strong customer relationships to enhance client satisfaction and loyalty.
- Executed sales strategies to meet and exceed monthly targets consistently.
- Analyzed market trends to identify new opportunities for product promotion.
- Trained new team members on product knowledge and effective selling techniques.
Retention / Sales
Comcast Business
Manchester, NH
12.2017 - 12.2019
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Outbound/ Inbound sales
Collections Specialist
Delta Management Assoicates
Merrimack, NH
06.2017 - 12.2017
- Managed collections processes to reduce delinquency rates and improve cash flow.
- Analyzed account histories to identify payment trends and develop tailored repayment plans.
- Collaborated with cross-functional teams to enhance customer communication strategies.
- Trained new team members on collections protocols and dispute resolution techniques.
Front Desk Sales
Envy Sports Club
Manchester, NH
04.2015 - 06.2017
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Science - Sports Management
Southern New Hampshire University
Manchester, NH06.2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Billing systems and software
- Invoice processing
- Time management
Timeline
Social Media Freelance
Self
04.2022 - Current
Customer Service/ Sales
Regional Home Care
07.2021 - 04.2022
Billing Specialist
PC Connection
08.2020 - 06.2021
Channel Sales Associate
Cisco Systems, Inc.
01.2020 - 07.2020
Retention / Sales
Comcast Business
12.2017 - 12.2019
Collections Specialist
Delta Management Assoicates
06.2017 - 12.2017
Front Desk Sales
Envy Sports Club
04.2015 - 06.2017
Bachelor of Science - Sports Management
Southern New Hampshire University