Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jillian Doherty

Ashburn,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

FedEx
Herndon, VA
03.2020 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Mentored new employees on procedures and policies to maximize team performance.

Sales Lead Keyholder

Francesca's Collections
Rochester, NY
02.2019 - 01.2020
  • Provided customer service to ensure satisfaction with purchases.
  • Assisted in training new sales associates on store policies, procedures, and standards of operations.
  • Performed opening and closing duties including counting cash drawers and preparing bank deposits.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.

Sales Key Holder

Charming Charlie
Rochester, NY
09.2018 - 02.2019
  • Monitored sales floor activity to identify opportunities to increase sales volume.
  • Conducted regular audits of store policies, pricing, and merchandise displays.
  • Organized weekly team meetings to discuss goals, progress updates, and challenges.

Education

Certifaction - Massage Therapy

The Elizabeth Grady School of Esthetics & Massage Therapy
Medford, MA
04-2015

High School Diploma -

Columbia High School
East Greenbush, NY
06-2014

Skills

  • Customer Assistance
  • Team Training And Leadership
  • Inquiry Requests

Accomplishments

ALL STAR AWARD

BZ AWARD

LEAD COVERAGE

TRAINING

AIM 2.0 CERTIFIED

Timeline

Customer Service Representative

FedEx
03.2020 - Current

Sales Lead Keyholder

Francesca's Collections
02.2019 - 01.2020

Sales Key Holder

Charming Charlie
09.2018 - 02.2019

Certifaction - Massage Therapy

The Elizabeth Grady School of Esthetics & Massage Therapy

High School Diploma -

Columbia High School

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Jillian Doherty