Jillian Dos Santos

Oversee daily scheduling, workforce coordination, and operational support for a healthcare staffing organization serving approximately 78 clients and 65–70 caregivers. Manage complex staffing demands, employee relations, recruitment, compliance, and client satisfaction while ensuring continuity of care.

• Coordinate caregiver schedules, shift assignments, and last-minute staffing adjustments to maintain uninterrupted client services.
• Manage 24/7 on-call staffing needs, resolving emergencies, employee call-outs, and urgent scheduling conflicts.
• Oversee caregiver recruitment, onboarding, orientation, training, and compliance tracking.
• Maintain strong relationships with clients, caregivers, and healthcare partners to improve satisfaction and retention.
• Develop and maintain operational spreadsheets, staffing reports, payroll tracking, overtime monitoring, and performance metrics.
• Collaborate with executive leadership to identify operational challenges, implement solutions, and improve workforce efficiency.
• Coordinate hospital orientations and ensure employees meet facility-specific requirements and compliance standards.
• Lead employee communications, policy reinforcement, conflict resolution, and performance accountability.
• Manage social media marketing initiatives, community outreach, newsletters, and employee recognition programs.
• Contributed to improving the organization’s Google review rating from 3.1 to 4.0 through marketing and reputation management initiatives.
• Support business development, client retention, and continuous operational improvement.

Oversaw daily operations and supervision of non-clinical patient safety attendants in a hospital setting, ensuring quality patient care, staff accountability, and compliance with hospital policies and Joint Commission standards.

• Managed staffing, scheduling, shift coverage, and daily operations for hospital-based patient safety attendants.
• Supervised, trained, and onboarded employees, ensuring adherence to patient safety protocols and hospital expectations.
• Conducted staff rounds, performance evaluations, and compliance audits to maintain high standards of service.
• Collaborated with hospital leadership, nursing teams, and administrative personnel to address staffing needs and operational concerns.
• Developed training materials, standardized procedures, and performance tracking systems to improve efficiency and accountability.
• Monitored attendance, employee performance, and regulatory compliance while resolving staffing challenges.
• Maintained accurate documentation, operational reports, and quality assurance records.
• Supported employee retention, professional development, and continuous process improvement.

• Developed strong organizational skills
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Managed company records
• Kept company up to DOT standards
• Kept track of log books
• Responsible for updating driver history and gas expenses
• Dealt with brokers on a daily basis to obtain payment
• Produced excel spread sheets to log payments
• Developed and implemented comprehensive safety programs to enhance workplace compliance and reduce incidents.
• Conducted regular safety audits, identifying hazards and recommending corrective actions for continuous improvement.
• Trained staff on safety regulations, procedures, and best practices to foster a culture of safety awareness.
• Collaborated with cross-functional teams to integrate safety protocols into operational workflows across logistics sites.
• Analyzed incident reports and trends to identify root causes, implementing preventative measures to mitigate risks.
• Managed Safety Data Sheet (SDS) documentation, maintaining accurate records for hazardous materials used in operations.
• Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
• Developed and implemented safety programs.
• Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
• Facilitated meetings with upper management and executives to discuss ways that safety could be improved.

• Received and processed recalled devices set for destruction
• Processed inventory through J.DEdwards
• Responsible for weekly reports indicating the rate at which scheduled devices arrived from all over the US
• Intimately worked with management to create a plan of action in regards to the destruction of recalled medical devices
• Attended management weekly meetings to provide updates for destructions department
• Fulfill customer orders
• Move materials off racks and package for shipment
• Fill requisitions, work orders, or requests for materials, tools, or other stock items.
• Follow all safety codes
• Place merchandise on pallets or shelves for distribution
• Record amounts of materials or items received
• Stack merchandise on racks
• Check in merchandise and affix labels
• Match purchase orders to sales orders and distribute to sales associates for processing
• Train new employees in device destruction protocols
• Cross trained in multiple departments
• Managed inventory control processes to ensure accuracy and timely fulfillment of orders.
• Coordinated inventory management to ensure accurate stock levels and timely order fulfillment.

• Managed over 2,000 accounts — including customers and stores in multiple states
• Assisted in collections
• Posted 200-500 checks a day from lockboxes, ROA reports and unapplied reports.
• Involved with UAP (company merger) project: Reconciling new accounts and managed accounts in new outsourcing project
• Responsible for major customer accounts such as: Tires Plus and multiple Government accounts
• Responsible for filing account histories (unapplied letters, unidentified payments, collection notices, customer complaints), logging all data needed in Excel spreadsheets in order to track unapplied amounts of money for accounts
• Utilized analytical skills to identify and resolve account and balancing issues
• Upload and input invoices into J.DEdwards in order to post payments into accounts

• 96 GPA
• Certificate of Completion

• Aviation Maintenance Technician Certificate

• Honor Roll 2012-2014