Jillian Dufrene
Hampton,VA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
10
10
years of professional experience
Work History
Acct Payable Coordinator III
Ferguson Enterprises LLC
04.2020 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Server
Carrabba' Italia Grill
09.2014 - 04.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Administrative Assistant
ScansAmerica
02.2018 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate of Science - Biology
Virginia Commonwealth University
Richmond, VABusiness Principles Certificate - Business Principles
Thomas Nelson Community College
Hampton, VASkills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
Timeline
Acct Payable Coordinator III
Ferguson Enterprises LLC
04.2020 - Current
Administrative Assistant
ScansAmerica
02.2018 - 02.2020
Server
Carrabba' Italia Grill
09.2014 - 04.2020
Associate of Science - Biology
Virginia Commonwealth University
Business Principles Certificate - Business Principles
Thomas Nelson Community College