Lynette Phelps
Topeka,KS
Summary
Dynamic professional with extensive experience at the Kansas Dept of Labor, excelling in fraud detection and team leadership. Proven track record in safeguarding program integrity through critical thinking and effective communication. Adept at implementing strategies that enhance operational standards and protect client information, ensuring compliance with state and federal guidelines.
Overview
12
12
years of professional experience
Work History
Integrity Acct Coordinator
Kansas Dept Of Labor
Topeka, USA
09.2024 - 01.2025
- Advised tax department on identifying fictitious employer schemes at NASWA integrity hub.
- Identified weaknesses in KDOL data systems and processes to safeguard integrity of trust fund.
- Created, deleted, and corrected Okta accounts to ensure accuracy of claimants' information and prevent fraud.
- Liaised with IT and research analysts to identify threats related to ID theft.
- Communicate with upper management on a weekly basis.
IDV Supervisor
Kansas Dept Of Labor
Topeka, USA
01.2019 - 01.2024
- Oversaw team performance, managed team development, and monitored attendance and productivity to maintain operational standards.
- Implemented strategies to prevent identity theft and protect client information.
- Trained and evaluated new hires to enhance team capabilities and ensure effective onboarding.
- Acted as backup for the team making calls to claimants to verify identity and legitimate unemployment claims.
- Prepared reports to document findings and investigative methods, ensuring accuracy in claims processing.
Fraud Special Investigator II
Kansas Dept Of Labor
Topeka, USA
01.2013 - 01.2019
- Reviewed KDOL data and monitored unemployment claims, identifying fraudulent activity to protect program integrity.
- Identify and prevent ID theft and fictitious employer claims.
- Determine if the claimant is correctly reporting earnings while claiming unemployment.
- Gathered pertinent information through interviews and fact-finding to support accurate claims determinations.
- Prepare all necessary reports to document and support findings and investigative methods and ensure the claim accuracy.
- Review cross match and tips on unemployment claims, ensuring compliance with KDOL UI standards for filing claims.
- Knowledge of state and federal laws/guidelines related to UI Insurance payments.
- Contributed to appeals process by reviewing cases and providing documentation to ensure fair outcomes.
Education
HS diploma & GED -
Flint Hills Job Corps
Manhattan, KS01.1996
Business Clerical Certificate -
Flint Hills Job Corps
Manhattan, KS01.1996
Skills
- Fraud detection
- Claims processing
- Recordkeeping
- Data entry
- Report writing
- Report preparation
- Administrative management
- Meeting coordination
- Performance monitoring
- 10-key
- Customer service
- Decision-making
- Adaptability skills
- Team leadership
- Staff training
- Communication skills
- Interpersonal skills
- Attention to detail
- Confidentiality skills
- Critical thinking
- MS office
Awards
- Distinguished accomplishment award, 06/01/16
- Employee of the quarter, 06/01/16
Timeline
Integrity Acct Coordinator
Kansas Dept Of Labor
09.2024 - 01.2025
IDV Supervisor
Kansas Dept Of Labor
01.2019 - 01.2024
Fraud Special Investigator II
Kansas Dept Of Labor
01.2013 - 01.2019
HS diploma & GED -
Flint Hills Job Corps
Business Clerical Certificate -
Flint Hills Job Corps