Jillian Garcia
Flowery Branch,GA
Summary
Compassionate and creative professional dedicated to empowering others to achieve goals. Proven track record in management demonstrates strong analytical abilities, critical thinking, and adaptability in dynamic environments. Collaborative team player focused on delivering measurable outcomes while fostering a positive, results-driven atmosphere. Meticulous and detail-oriented, with exceptional observational, organizational, and communication skills that enhance team effectiveness and drive success.
Overview
5
5
years of professional experience
Work History
Data Entry Specialist
Emc Security
Suwanee
10.2023 - Current
- Enhanced customer satisfaction with prompt and accurate account resolution, resulting in positive feedback and increased client retention.
- Collaborated closely with another company to ensure accurate, fair, and timely account transfers for all involved parties.
- Managing 64,000 accounts while consistently exceeding customer needs and upholding a high standard of professionalism.
- Excelled in roles and proactively learning new responsibilities to strength ability to support the team.
- Performed comprehensive research to guide decision-making for business growth initiatives.
- Mentored new employees, sharing best practices and providing guidance to help them adapt to their new roles successfully.
General Manager (GM)
Crunch Fitness
Buford, GA
05.2023 - 10.2023
- Facilitated in the registration of new membership contracts maintaining 8k members.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Differentiated instruction to accommodate diverse learning needs, ensuring each staff member had an equal opportunity for success.
- Adhered to all company policies and procedures to ensure the delivery of high-quality work.
- Developed strong relationships with clients and colleagues by maintaining open lines of communication and fostering a supportive work environment.
- Managed staff behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
General Manager (GM)
Heart Fitness
Tampa, FL
06.2021 - 05.2023
- Implemented operational strategies and effectively built customer and employee loyalty.
- Led a diverse team of professionals, cultivating a positive work environment and promoting high levels of employee satisfaction.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Demonstrated strong time management skills, successfully completing all daily tasks while delivering exceptional care to clients.
- Enhanced client satisfaction through excellent communication, empathy, and a strong understanding of individual needs.
Education
Bachelor of Arts - History
Coker University
Hartsville, SC05.2017
Skills
- Documentation review
- Relationship building
- Critical thinking
- Behavior management
- Conflict resolution
- Empathy and patience
- Team building
Accomplishments
- 2023: Opened a new gym
- 2021: Opened a new gym
- 2014 & 2016: Deans List
- 2012: Awarded athletic scholarship
Timeline
Data Entry Specialist
Emc Security
10.2023 - Current
General Manager (GM)
Crunch Fitness
05.2023 - 10.2023
General Manager (GM)
Heart Fitness
06.2021 - 05.2023
Bachelor of Arts - History
Coker University