Jillian Gavin MSN, RN, CPN, NC-BC, CPHQ
Registered Nurse
Canyon Lake,TX
Summary
Registered Nurse with over 18 years of experience in program management, team leadership, and quality assurance. Proven ability to develop and implement strategic program objectives that enhance organizational growth. Skilled in managing multiple projects simultaneously to optimize productivity and meet regulatory performance goals. Expertise in utilizing the PDSA model and SMART goals to drive program success and transformational change. With a goal of leveraging my knowledge and experience to drive patient outcomes forward.
Overview
18
18
years of professional experience
3
3
Certification
Work History
Stroke Program Coordinator
Methodist Hospital Northeast
San Antonio
07.2024 - Current
- Maintained Joint Commission readiness for Primary Stroke Care Program.
- Coordinated patient care, per stroke clinical practice guidelines.
- Oversaw the Stroke Survivor Support Group to provide ongoing resources and support.
- Monitored data collection processes, utilizing findings to inform process improvement initiatives.
- Led implementation of changes based on data analysis and team collaboration.
- Managed communication between departments and external stakeholders effectively.
- Monitored compliance with healthcare regulations and organizational policies.
Charge Nurse
Laurel Ridge Treatment Center
San Antonio
10.2023 - 01.2024
- Implemented collaborative, patient-centered treatment plans to enhance care outcomes.
- Managed a team of 3–6 members, including LVNs and mental health workers.
- Oversaw medication administration and monitored patient responses.
- Documented all treatments and medications in medical records for accurate tracking.
- Conducted screenings and evaluations to assess patient needs and progress.
- Responded effectively to psychiatric emergencies with prompt interventions.
- Performed admissions, discharges, and provided education to patients and families.
Co-Founder
MJ’s Life Support
San Antonio
03.2021 - 12.2023
- Leveraged nursing expertise and specialized training to facilitate client transformation.
- Promoted lifestyle changes and health initiatives to enhance overall wellness.
- Guided clients in setting SMART goals to achieve desired outcomes.
- Emphasized client resourcefulness, resilience, and wholeness throughout the process.
- Provided resources to strengthen coping mechanisms against stressors.
- Supported self-care practices as essential tools for maintaining health.
- Focused on actualizing client potential to improve quality of life.
Stroke Program Manager
Christus Healthcare System
New Braunfels and San Marcos
07.2022 - 08.2023
- Maintained a Joint Commission-ready, multi-facility Primary Stroke Care Program.
- Coordinated patient care within established stroke clinical practice guidelines.
- Oversaw a community Stroke Support Group spanning multiple counties.
- Monitored data collection processes and led implementation of improvement initiatives.
- Served as liaison between medical/nursing staff and community stakeholders.
- Guided departmental personnel in creating SMART goals aligned with program objectives.
Patient Placement Team Lead
Christus Healthcare System
San Antonio
06.2021 - 07.2022
- Oversaw five to ten clinical and non-clinical personnel, delivering constructive feedback to boost productivity.
- Collaborated with administration to ensure accurate patient placements by the team.
- Reviewed issues for escalation to administrators and partners, addressing critical concerns effectively.
- Maintained precise productivity records and adjusted schedules when necessary.
- Streamlined coordinator processes to enhance decision-making in patient transfers and placements.
- Assisted departmental Director with various operational needs, ensuring seamless operations.
Patient Placement Coordinator
Christus Healthcare System
San Antonio
07.2019 - 06.2021
- Evaluated patient health information to determine optimal placements and services.
- Identified care appropriateness and payer-driven initiatives while monitoring inpatient activities.
- Coordinated with admitting, surgery, emergency, nursing, environmental services, and housekeeping departments for patient transfer operations.
- Maintained accurate clinical, demographic, and insurance records within the Christus Command Center database.
- Streamlined services to enhance physician efficiency and data collection productivity.
Chest Pain and Heart Failure Program Coordinator
Methodist Hospital Stone Oak
San Antonio
07.2018 - 07.2019
- Prioritized daily workflow to achieve timely, high-quality healthcare goals and patient outcomes.
- Conducted performance evaluations of patient service lines using benchmarks to identify improvement areas.
- Facilitated sentinel event investigations and root cause analysis to enhance patient safety.
- Coordinated risk management and quality control reviews to ensure compliance with chest pain accreditation.
- Provided resources and training for staff and physicians on performance improvement and patient safety.
- Reviewed patient charts to assess diagnosis accuracy and care appropriateness.
- Aggregated and presented data to track program maintenance and improvements.
Sepsis Program Coordinator
Methodist Hospital
San Antonio
07.2016 - 07.2018
- Maintained confidentiality while handling sensitive sepsis data for staff and leadership.
- Educated new and existing medical staff on sepsis alerts, processes, and procedures.
- Facilitated open communication with staff during inpatient rounds to discuss sepsis treatment outcomes.
- Developed and implemented strategies to improve sepsis program effectiveness.
- Reviewed and presented data to ensure compliance with sepsis bundle standards.
Director of Nursing
Northeast Baptist Hospital
San Antonio
04.2015 - 07.2016
- Ensured seamless operations of 40-bed unit with 50 direct reports.
- Streamlined daily financial and unit activities to enhance productivity and supply management.
- Hired qualified talent aligned with position requirements and organizational goals.
- Provided training and guidance for staff on medical and surgical unit expectations.
- Oversaw nursing staff to uphold high-quality patient care standards.
- Developed and implemented nursing policies and procedures for clinical operations.
- Managed budgets and resources to maximize departmental efficiency.
PACU Nurse
Northeast Baptist Hospital
San Antonio
11.2013 - 04.2015
- Developed treatment and care plans to enhance patient health and recovery post-surgery.
- Coordinated patient transitions from outpatient services to OR, then to inpatient or home discharge.
- Collaborated with team members to achieve objectives for high-quality patient care.
Charge Nurse
Christus Children's Hospital
San Antonio
02.2008 - 07.2013
- Facilitated the growth and development of new nurses within patient care operations.
- Enhanced unit efficiency by effectively utilizing resources, equipment, and supplies.
- Assisted the director in managing unit operations to ensure smooth functionality.
- Maintained schedules for over 30 employees to optimize staffing.
- Oversaw daily unit flow and team assignments for 6-8 clinical and non-clinical associates.
Primary Care Nurse Manager
Coram
San Antonio
01.2008 - 01.2010
- Conducted assessments to develop comprehensive home health care plans for adult patients.
- Safely administered medications following prescribed doctor orders.
Staff Nurse-PIMC/PICU
Christus Children's Hospital
San Antonio
01.2007 - 02.2008
- Evaluated patient conditions to establish effective care plans aligned with nursing philosophies and models.
- Collaborated with medical staff in managing trach/vent patients and complex cases, including pre- and post-operative congenital heart surgery.
Education
Master of Science in Nursing -
Walden University
Minneapolis, MN02-2015
Bachelor of Science in Nursing -
University of Texas At Arlington
Arlington, TX05-2011
Associate of Science in Nursing -
San Antonio City College School of Nursing
San Antonio, TX12-2006
Skills
- Data analysis and process improvement
- Project management and leadership
- Effective communication and engagement
- Problem solving and attention to detail
- Healthcare regulations compliance
- Patient care coordination
Certification
- Texas Compact State Nursing License, Texas 2007 – 2026
- AHA, BLS: 2025
- Certified Professional in Healthcare Quality, NAHQ: 2025-2027
- Board Certified Nurse Coach, AHNCC: 2022 to present
- Certified Pediatric Nurse, PNCB: 2008 to present
Accomplishments
- Stroke Target Goal, 2025 Stroke Gold Plus w Target Stroke Elite Honor Roll w Target Type 2 Diabetes Honor Roll
- Stroke Target Goal, 2023 Stroke Gold Plus w Target Stroke Honor Roll
- Joint Commission, Primary Stroke Certification for 3 facilities
- Established Stroke Survivor Support Group, Multi- County support group to support communities.
- American College of Cardiology, Chest pain center with primary PCI and resuscitation accreditation
Affiliations
- Member of the National Association of Healthcare Quality
- Member of The American Heart/Stroke Association
- Transformative Nurse Coach, The Nurse Coach Collective: 120 hours awarded 3/10/2022
References
References available upon request.
Timeline
Stroke Program Coordinator
Methodist Hospital Northeast
07.2024 - Current
Charge Nurse
Laurel Ridge Treatment Center
10.2023 - 01.2024
Stroke Program Manager
Christus Healthcare System
07.2022 - 08.2023
Patient Placement Team Lead
Christus Healthcare System
06.2021 - 07.2022
Co-Founder
MJ’s Life Support
03.2021 - 12.2023
Patient Placement Coordinator
Christus Healthcare System
07.2019 - 06.2021
Chest Pain and Heart Failure Program Coordinator
Methodist Hospital Stone Oak
07.2018 - 07.2019
Sepsis Program Coordinator
Methodist Hospital
07.2016 - 07.2018
Director of Nursing
Northeast Baptist Hospital
04.2015 - 07.2016
PACU Nurse
Northeast Baptist Hospital
11.2013 - 04.2015
Charge Nurse
Christus Children's Hospital
02.2008 - 07.2013
Primary Care Nurse Manager
Coram
01.2008 - 01.2010
Staff Nurse-PIMC/PICU
Christus Children's Hospital
01.2007 - 02.2008
Master of Science in Nursing -
Walden University
Bachelor of Science in Nursing -
University of Texas At Arlington
Associate of Science in Nursing -
San Antonio City College School of Nursing
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