Matthew Smith

• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
• Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Resolved customer complaints in professional and timely manner.

• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

• Managed multiple projects simultaneously, ensuring timely delivery without compromising quality or exceeding budgets.
• Evaluated emerging technologies relevant to workflow management, making informed recommendations for implementation when appropriate.
• Reduced delays in project delivery by proactively identifying potential bottlenecks and implementing solutions.
• Implemented automation tools to minimize manual tasks, increasing overall productivity within the department./
• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.

Was responsible for all Panerai and Cartier brand after sales service.

• Improved watch accuracy by conducting thorough diagnostics and implementing precise adjustments.
• Delivered outstanding customer service by addressing client concerns promptly, providing expert advice on watch care, and maintaining clear communication throughout the repair process.
• Implemented quality control measures throughout all stages of the repair process, ensuring consistent high-quality outcomes for every serviced timepiece.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maximized sales by creating innovative visual merchandising displays and store layouts.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

My family owned this Fire, Flood and Mold remediation business. No longer in business.