Jillian Hamlett
Rancho Cucamonga,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist.
Overview
27
27
years of professional experience
Work History
Office Administration. And Payroll
Riverside Mangione Inc
Riverside, CA
02.2017 - Current
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Managed employee records on database to maintain accuracy and updated information.
- Balance and imputed EBT sales.
- Actively held store manager accountable so that company was in compliance.
- Managed payroll data entry and processing for 500 employees to comply with predetermined company guidelines.
- Calculated payroll deductions by accurately using multiple payroll platforms and processed payroll to meet preset requirements.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Community Relations Coordinator
Chick-fil-A
Rancho Cucamonga, CA
07.2007 - 02.2017
- Marketed catering and services to community.
- Stayed within budget for marketing expenses.
- Developed and executed quarterly rolling calendar of events.
- Provided backup to front counter to step in to assist with various tasks whenever employee was absent or at lunch.
- Built, leveraged and shared positive relationships and partnerships with various schools and community groups to help build sales.
Assistant Manager
STARBUCKS COFFEE COMPANY
Rancho Cucamonga, CA
05.1998 - 08.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor Of Arts - Organizational Communication
Cal State Long Beach
Long Beach, CA12.2002
Skills
- Record keeping
- Time management
- Inventory management
- Spreadsheet management
- Verbal communication
- Problem-solving abilities
- Microsoft Office proficiency
- Administrative support
- Project coordination
- Customer service
- Office Administration
- Event Preparation
- Data Entry
- Payroll Processing
Timeline
Office Administration. And Payroll
Riverside Mangione Inc
02.2017 - Current
Community Relations Coordinator
Chick-fil-A
07.2007 - 02.2017
Assistant Manager
STARBUCKS COFFEE COMPANY
05.1998 - 08.2006
Bachelor Of Arts - Organizational Communication
Cal State Long Beach