Jillian Herzig
Granger,IN
Summary
Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
Motivated team member with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Spirited assistant coach committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust as hands-on leader and guarantee safety of activities. Believes in open, constructive communication between staff and team to set clear goals and build vision of excellence.
Overview
2
2
years of professional experience
Work History
Restaurant Team Member
Urban Swirl Frozen Yogurt
05.2022 - Current
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Cultivated warm relationships with regular customers.
- Restocked frozen yogurt, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies
Assistant Coach
Indiana Ultimate
11.2021 - 05.2023
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Promoted good sportsmanship with competing teams on- and off-field.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
- Advised head coach on discipline, performance, and other decision-making areas.
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
Education
Bachelors in Elementary Education - Elementary Education
Western Michigan University
Kalamazoo, MI05.2027
High School Diploma -
Edwardsburg High School
Edwardsburg, MI06.2023
Skills
- Operational Standards
- Verbal and Written Communication
- Cleaning Techniques
- Guest Experiences
- Food Safety Measures
- Customer Interaction
- Training Drills
- Motivational Leadership Style
- Team Bonding
- Performance Improvements
- Emergency Response
Timeline
Restaurant Team Member
Urban Swirl Frozen Yogurt
05.2022 - Current
Assistant Coach
Indiana Ultimate
11.2021 - 05.2023
Bachelors in Elementary Education - Elementary Education
Western Michigan University
High School Diploma -
Edwardsburg High School
Similar Profiles
Liam RiggsLiam Riggs
General Worker at Urban Swirl Frozen YogurtGeneral Worker at Urban Swirl Frozen Yogurt
Sophia HoldenSophia Holden
Crew Member at Sweet Bunnies Premium Frozen YogurtCrew Member at Sweet Bunnies Premium Frozen Yogurt
Anna PniowskyAnna Pniowsky
Team Member at Menchie's Frozen YogurtTeam Member at Menchie's Frozen Yogurt