Clara Horeczko
Eugene,Oregon
Summary
Dynamic and adaptable professional with a proven track record at Frozen Oasis Frozen Yogurt, excelling in supreme customer service and effective problem-solving. Recognized for enhancing customer satisfaction through active listening and timely resolutions, while fostering teamwork and collaboration. Committed to maintaining a positive environment and exceeding performance goals through diligent task completion. Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
3
3
years of professional experience
Work History
Team Member
Frozen Oasis Frozen Yogurt
08.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Contributed to store's online presence by updating website and social media platforms with current promotions.
- Fostered positive work environment, leading by example and offering support to team members as needed.
Babysitter
Miller Family
10.2021 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Planned fun outings and educational activities to keep children entertained.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
Education
Bachelor of Science - Multidisciplinary Studies
University of Oregon
Eugene, OR06-2028
High School Diploma -
St. Anthony High School
Long Beach, CA05-2024
Skills
- Supreme customer service
- Positive Attitude
- Clear communication
- Problem-solving
- Collaboration and teamwork
- Following instructions
- Adaptability and flexibility
- Decision-making capacity
Timeline
Team Member
Frozen Oasis Frozen Yogurt
08.2023 - Current
Babysitter
Miller Family
10.2021 - Current
Bachelor of Science - Multidisciplinary Studies
University of Oregon
High School Diploma -
St. Anthony High School
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