Clara Horeczko
Eugene,Oregon
Summary
Dynamic and adaptable professional with a proven track record at Frozen Oasis Frozen Yogurt, excelling in supreme customer service and effective problem-solving. Recognized for enhancing customer satisfaction through active listening and timely resolutions, while fostering teamwork and collaboration. Committed to maintaining a positive environment and exceeding performance goals through diligent task completion. Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
3
3
years of professional experience
Work History
Team Member
Frozen Oasis Frozen Yogurt
08.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Contributed to store's online presence by updating website and social media platforms with current promotions.
- Fostered positive work environment, leading by example and offering support to team members as needed.
Babysitter
Miller Family
10.2021 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Planned fun outings and educational activities to keep children entertained.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
Education
Bachelor of Science - Multidisciplinary Studies
University of Oregon
Eugene, OR06-2028
High School Diploma -
St. Anthony High School
Long Beach, CA05-2024
Skills
- Supreme customer service
- Positive Attitude
- Clear communication
- Problem-solving
- Collaboration and teamwork
- Following instructions
- Adaptability and flexibility
- Decision-making capacity
Timeline
Team Member
Frozen Oasis Frozen Yogurt
08.2023 - Current
Babysitter
Miller Family
10.2021 - Current
Bachelor of Science - Multidisciplinary Studies
University of Oregon
High School Diploma -
St. Anthony High School
Similar Profiles
Jasmine YoussefJasmine Youssef
Shift Lead at Pinkberry Frozen YogurtShift Lead at Pinkberry Frozen Yogurt
Austin LeeAustin Lee
Team Member at Golden Spoon Frozen YogurtTeam Member at Golden Spoon Frozen Yogurt
Marielle RanaganMarielle Ranagan
Employee at TCBY Frozen YogurtEmployee at TCBY Frozen Yogurt