Michelle Harris
Ft. Washington,MD
Summary
Team Supervisor hires and supervises front line staff, resolves complaints and enforces disciplinary action to maintain high level of productivity. Trains and mentors staff and oversees team operations, reporting and policy implementation to comply with operational standards. Demonstrates intermediate analytical, planning and leadership skills and advanced organizational and interpersonal skills to work in fast-paced environment with changing priorities.
Overview
37
37
years of professional experience
Work History
Team Supervisor - Mobile Collections
American Red Cross
12.2016 - Current
- Built strong relationships with customers, donors, volunteers, and staff through positive attitude and attentive response.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Established clear lines of accountability within the team structure promoting responsibility ownership for tasks completed.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Ensured product quality and safety throughout mobile operations while meeting metrics
Phlebotomy Supervisor
Labcorp
10.1998 - 12.2016
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Provided guidance and support to laboratory personnel.
- Maintained up-to-date knowledge of industry trends and advancements in phlebotomy techniques, sharing insights with the team to enhance overall service delivery.
- Reviewed patient records for accuracy and completeness.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Organized continuing education opportunities for existing staff, promoting professional development within the team.
- Managed effective schedules to cover all department needs.
- Developed comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Conducted regular performance evaluations for phlebotomy staff, providing constructive feedback and identifying areas for growth.
Donor Services Technician - Transfusion Medicine
Children's National Medical Center
03.1995 - 09.1997
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Provided exceptional customer service, resulting in increased satisfaction levels among returning donors.
- Handled emergency situations professionally, applying first aid knowledge as needed to maintain donor well-being during adverse reactions or complications.
- Managed inventory of supplies, ensuring availability for daily operations while minimizing waste and cost overages.
- Conducted comprehensive donor interviews to ensure eligibility and safety during the donation process.
- Assisted with donor recruitment efforts, resulting in an expanded pool of eligible donors.
- Performed laboratory tests to assist physicians in diagnosis.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Supported quality assurance initiatives through meticulous documentation practices and routine equipment maintenance checks.
- Collected whole blood, platelets, and plasma using standard and apheresis technique
Medical Laboratory Technician
United States Army
12.1986 - 03.1995
- Mentored junior technicians on best practices for conducting various types of lab tests while emphasizing accuracy.
- Maintained compliance with regulatory agencies through thorough documentation of laboratory processes and procedures.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Used correct formulas and procedures to prepare solutions and reagents for testing needs.
- Documented and verified patient information using laboratory information system.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Identified and traced quality control issues impacting laboratory results.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
Education
Associate of Applied Science - Clinical Laboratory Technology
Academy of Health Sciences
Ft. Sam Houston - San Antonio, Texas09.1987
Skills
- Worker Training
- Leading Team Meetings
- Team motivation
- Equipment Operation
- Supreme Organization Skills
- Multitasker
- Leadership and Staff Development
- Coaching and Mentoring
- Hiring and Training
- Performance Evaluations
- Customer Service
- Team Collaboration and Leadership
Timeline
Team Supervisor - Mobile Collections
American Red Cross
12.2016 - Current
Phlebotomy Supervisor
Labcorp
10.1998 - 12.2016
Donor Services Technician - Transfusion Medicine
Children's National Medical Center
03.1995 - 09.1997
Medical Laboratory Technician
United States Army
12.1986 - 03.1995
Associate of Applied Science - Clinical Laboratory Technology
Academy of Health Sciences