Summary
Overview
Work History
Education
Skills
Timeline
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Morgan McCroy

Eagle Creek,OR

Summary

Upbeat, customer-focused Technician with multiple years of experience in a retail waste environment. Flexible, immediately approachable with strong organizational/time management skills. Delivers indelible guest experience through welcoming, vibrant interactions and extensive knowledge pertaining to effective hazardous waste management and disposal.

Overview

2
2
years of professional experience

Work History

Retail Team Lead

Clean Harbors
Clackamas, Oregon
09.2022 - Current
  • Properly services retail locations while maintaining proper paperwork, shipping, printing, and packaging responsibilities.
  • Trains and onboards new employees, while simultaneously ensuring their knowledge of role, expectations, and requirements, both on site and in the office, exceed expected retention standards.
  • Answers and directs calls for and from employees to assist them through various tasks and troubleshooting throughout workdays.
  • Properly communicates through management and retail services, ensuring customer satisfaction and repeat service consistently.
  • Conducts routine inventory checks and maintains accurate records of stock supply levels regularly.
  • Ensures site-wide compliance within company policies and procedures while maintaining safety three hundred and sixty-five days a year, both on site and in the field.
  • Develops and nurtures customer service standards, while maintaining and following up on customer satisfaction levels monthly.
  • Contributes innovative ideas and solutions to enhance team performance and outcomes during weekly team meetings.
  • Works successfully amongst a diverse group of coworkers towards accomplishing common shared goals and addresses issues related to internal products and services at every opportunity.
  • Complied over 10 roadside inspections, maintaining a 100% success rate.
  • Successfully trained, retained 3 employees for extended period of time.

House Hold Waste Event Technician

Clean Harbors
Clackamas, Oregon
09.2022 - Current
  • Participated in over thirty HHWs.
  • Maintained safety and proper PPE standards at all times.
  • Demonstrated highly skilled sorting and identifying waste techniques in a timely and efficient manner.
  • Maintained a clean, functional, and safe working environment.
  • Dictated and directed subordinates in different fields.
  • Kept a calm, cool, and affable demeanor under stress, both internally for team micromanagement and whatever customer issues arose, while simultaneously processing hundreds of customers and literal tons of waste concurrently.

Education

CDL Class A - Truck Driving

160 Driving Academy of Portland
Clackamas, Oregon
08-2022

Skills

  • Skilled Systems Operator
  • Team Motivator
  • Inventory Management Expertise
  • In-Depth Product Knowledge
  • Keen Organizational Skills
  • Apt Conflict Resolution
  • Steadfast Reliability
  • Advanced and Demonstrable Networking Abilities
  • Supreme Customer Retention Skillset
  • Consistently Friendly and Helpful
  • Communications Expert
  • Analytical/Forward Thinking Mindset
  • Exceptional Time Management Abilities
  • Excels At Customer Relations Management
  • Flexible Hours

Timeline

Retail Team Lead

Clean Harbors
09.2022 - Current

House Hold Waste Event Technician

Clean Harbors
09.2022 - Current

CDL Class A - Truck Driving

160 Driving Academy of Portland

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Morgan McCroy