Jailen Flores
Tampa,FL
Summary
Dependable retail leader with a strong background in team motivation and customer service excellence. Proven ability to resolve customer issues diplomatically and streamline store operations for enhanced efficiency.
Overview
9
9
years of professional experience
Work History
Retail Team Lead
Bealls Store
Tampa, FL
03.2024 - 03.2025
- Enhanced customer experience by implementing visual merchandising best practices in-store displays.
- Ensured a positive work environment through effective communication and collaboration among team members.
- Resolved escalated customer complaints with diplomacy, preserving the company''s reputation for excellent service.
- Provided ongoing coaching and feedback to team members, fostering professional development and growth.
- Reduced inventory shrinkage by conducting regular audits and implementing loss prevention measures.
- Streamlined inventory management processes by organizing stockroom procedures and optimizing product placement on the sales floor.
- Enhanced team efficiency by delegating tasks according to individual strengths and abilities.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Retail Team Lead
The Children's Place
Tampa, FL
01.2018 - 08.2019
- Led daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members on effective sales techniques and customer service standards.
- Analyzed sales data to identify trends and adjust merchandising strategies for improved performance.
- Coordinated inventory management, optimizing stock levels and minimizing shrinkage through effective controls.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships and repeat business.
- Developed staff schedules to ensure optimal coverage during peak shopping hours, maintaining operational efficiency.
- Balanced cash registers accurately at opening or closing shifts while ensuring adherence to company financial protocols.
- Maintained store cleanliness, organization, and visual merchandising standards for an optimal shopping experience.
Sales Associate
K-Mart Department Store
Tampa, FL
08.2016 - 01.2018
- Assisted customers in locating merchandise and provided product knowledge to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained organized sales floor by restocking shelves and arranging displays to maximize product visibility.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in online orders and processing shipment.
Education
Bachelor of Science - English Literature
University of South Florida
Tampa, FL12-2020
Skills
- Scheduling and staffing
- Team motivation
- Store operations
- Merchandise display
- Point of sale systems
- Customer service
- Time management
- Reliability
- Inventory and stocking
Timeline
Retail Team Lead
Bealls Store
03.2024 - 03.2025
Retail Team Lead
The Children's Place
01.2018 - 08.2019
Sales Associate
K-Mart Department Store
08.2016 - 01.2018
Bachelor of Science - English Literature
University of South Florida