Jillian Higgins
Emmett,ID
Summary
Dedicated Early Childhood Professional with over 4 years of experience in infant and preschool care, including leadership as Lead Educator. Skilled in compliance with health and safety regulations, child development support, and fostering nurturing environments. Focused on leveraging expertise in behavior monitoring and family communication to enhance outcomes in child-focused support or regulatory roles.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Preschool Lead Teacher
New Horizon Academy
Boise, Idaho
03.2022 - Current
- Developed engaging lesson plans tailored to diverse learning styles and abilities.
- Supervised classroom activities, ensuring a safe and nurturing environment for children.
- Managed daily operations of childcare program, ensuring adherence to regulations and fostering a safe learning environment.
- Trained and supervised staff to enhance educational delivery, contributing to improved student engagement and learning outcomes.
- Established a supportive setting that encouraged infants' natural growth and exploration.
- Collaborated with parents to effectively support children's developmental milestones, strengthening parent-teacher partnerships.
- Monitored individual infant growth and development, documenting progress regularly.
- Communicated consistently with parents regarding children's behavior and well-being.
Client Relations Representative
World Connections
Boise, Idaho
08.2021 - 01.2022
- Managed client inquiries, providing timely responses that increased overall satisfaction.
- Assisted customers with inquiries, efficiently resolving issues to enhance client experience.
- Coordinated with internal teams to resolve client issues, improving issue resolution speed.
- Handled high call volumes while upholding quality service standards.
- Provided professional and knowledgeable service on all incoming calls.
- Maintained accurate records of client interactions in CRM system.
- Documented customer interactions accurately in database system.
- Escalated complex issues to supervisors for further resolution.
Education
High School Diploma -
Emmett High School
Emmett, ID05-2020
Skills
- Early childhood education
- Child development
- Lesson planning and development
- Curriculum planning
- Classroom management
- Classroom organization
- Social-emotional learning
- Special needs support
- Toileting and feeding assistance
- First aid and CPR
- Training and mentoring
- Parent-teacher communication
- Client communication
- Team collaboration
- Adaptability to change
- Department leadership
- Empathy and compassion
- Childcare needs and requirements
Certification
CPR & AID trained
Timeline
Preschool Lead Teacher
New Horizon Academy
03.2022 - Current
Client Relations Representative
World Connections
08.2021 - 01.2022
High School Diploma -
Emmett High School