Jillian Holness
Canton,OH
Summary
Award-winning digital journalist and communications professional with a specialization in medical claims looking to use writing skills and strong attention to detail for data entry position
Overview
6
6
years of professional experience
Work History
Health and Wellness Writer
Black Girl in the Cle
Cleveland, OH
11.2023 - Current
- Increase readership and decreases bounce rate by writing SEO friendly articles
- Edits, proofread and fact checks contents for accuracy
- Shares news content through social media for better engagement with audience and faster reporting
Customer Care Representative II
Elevance
Mason, OH
11.2023 - Current
- Achieves first call resolution by 98% each month by communicating efficiently and using problem solving skills
- Reviews and processes claims by providers and Medicaid customers
- Exceeds Medicare and Medicaid duel account sales goals each month
Contract Social Media Strategist
The University Of Cincinnati's College of Business
Cin, OH
05.2021 - 08.2022
- Gained daily followers on Instagram and Facebook by creating a new series called The Business of Fashion and Design
- Analyzed marketing plan and social media strategies to identify strategic weakness and make improvements for recommendations
- Created email marketing campaigns for UC's department of marketing
Freelance Writer
The Devil's Strip
Akron, OH
05.2018 - 11.2021
- Interviewed local art and fashion entrepreneurs
- Transcribed interviews
- Collaborated with editor to pitch and research stories
Education
Bachelor of Science - Journalism
Kent State University
Kent, OH05-2018
Skills
- Microsoft Office
- Data Entry
- Fact-Checking
- Editing
- Research
- 56 WPM
Timeline
Health and Wellness Writer
Black Girl in the Cle
11.2023 - Current
Customer Care Representative II
Elevance
11.2023 - Current
Contract Social Media Strategist
The University Of Cincinnati's College of Business
05.2021 - 08.2022
Freelance Writer
The Devil's Strip
05.2018 - 11.2021
Bachelor of Science - Journalism
Kent State University