Jillian Johnson
Santa Cruz,CA
Overview
14
14
years of professional experience
5
5
Certifications
Summary
Highly Organized Manager, Coordinator and leader, offering strong communication skills and collaboration across all levels of operations. Adept at managing project logistics, including schedules, resources, budgets, events and data management.
Work History
Assistant Operations Manager
1440 Multiversity
Santa Cruz, CA
2024.04 - Current
- Oversaw the daily operations - maintaining that programs ran seamlessly, clients expectations were exceeded and mistakes were foreseen.
- Used Microsoft 365 to organize meetings, spaces and availability.
- Maintained strict confidentiality with company, employee and client data.
- Directed staff on daily tasks, assignments and roles for multiple events operating in one day.
- Completed, timesheets, payroll and hours
- Developed Departmental Expense Worksheets (DEW’s)
- Processed inventory worksheets.
- Executed and documented trainings
Gear and Sales Current Ambassador Program
Tahoe Mountain Sports
Truckee, CA
2020.10 - Current
- Helped customers with purchases and questions Knowledgeable about all store products Worked POS system and received new orders to get on floor Currently- write blogs and social media posts and attend store events.
Program and Field Coordinator/Lead Tour Guide
Tahoe Adventure Company
Tahoe, CA
2020.08 - Current
- Lead groups on backpacking, kayak, hiking, biking, snowshoe and various other tours while providing interpretive information on history and environment etc
- Manage groups on Multiple Outdoor Education Programs- backpacking trips, front country camping.
- Provided training sessions for team members on proper use of tools and equipment required for completing tasks in the field environment.
- Identified areas of improvement within existing processes and implemented solutions accordingly.
Tour Leader
Incredible Adventures/ Under30Experiences
Multi-city
2019.04 - 2021.08
- Lead groups of 10-22 passengers across the country on various camping and hotel trips, including; (Day trips, multi-day and multi-city hotel trips, multi-day camping trips in National Parks.) Wine tours, cultural tours, historical tours
- Educated passengers on LNT, flora, fauna, ecology and geology and natural history of the region
- Kept a positive and motivating attitude building rapport and trust with passengers
- Organized daily itineraries for optimal use of time
- Adjusted agendas to adapt to customers wants, needs, abilities.
Assistant Marina Manager
Kammermans Marina
Atlantic City, NJ
2016.06 - 2019.11
- Created purchase orders, ran reports, advertising and various clerical tasks (Quickbooks/ excel) Scheduled appointments, dealt with marketing, maintained social media
- Ran the ship store, maintaining stock and appearance while providing excellent customer service.
Nanny/ Home School Educator
California
2011.08 - 2016.08
- Employed by two families, two nd a half years with each family
- Home Schooled, entertained, cared for and cooked for children ages 3-8 Implemented educational and inventive activities Anticipated needs of families and children.
Windsurfing Kayak and SUP Instructor
Extreme Windsurfing
Atlantic City
- 2015.01
- Facilitated Stand up Paddle and Windsurfing lessons for adults and children in groups of two or more
- Guided guests on kayaks through the bay identifying wildlife, flora and fauna
- Head counselor teaching youth windsurfing during summer camp hours.
Special Education Teacher
Maugham Elementary School
Tenafly, NJ
2011.08 - 2012.06
- Grades 1-5 Classroom management, daily lesson plans, group activities, organized events
- Educating students in: Words their way, Preventing Academic Failure, Orton Gillingham, Everyday Math
- Completed Progress Reports, Individualized Education Programs, Behavioral Management Directed meetings with educational team and parents.
Education
MS Special Education -
The University of Scranton
01.2010
BA Elementary Ed. -
The University of Scranton
05.2009
Skills
- Field Operations
- Wilderness First Responder (WFR)
- Group management skills
- YTTC 200 Hour/ Healing Arts
- Excellent Customer Service
- CDL
Activities
- Yoga and Healing Arts
- Dog training
- Organizing
- Water sports
- Carpentry
- Gardening
Certification
- Wilderness First Responder
- Commercial Drivers License
- YTTC 200 Hr
- Sound Healing
- Ayurvedic Massage
- Reiki
Timeline
Assistant Operations Manager
1440 Multiversity
2024.04 - Current
Gear and Sales Current Ambassador Program
Tahoe Mountain Sports
2020.10 - Current
Program and Field Coordinator/Lead Tour Guide
Tahoe Adventure Company
2020.08 - Current
Tour Leader
Incredible Adventures/ Under30Experiences
2019.04 - 2021.08
Assistant Marina Manager
Kammermans Marina
2016.06 - 2019.11
Nanny/ Home School Educator
2011.08 - 2016.08
Special Education Teacher
Maugham Elementary School
2011.08 - 2012.06
MS Special Education -
The University of Scranton
BA Elementary Ed. -
The University of Scranton
Windsurfing Kayak and SUP Instructor
Extreme Windsurfing
- 2015.01