Jillian Johnson

• Support day-to-day HR operations within a higher education environment, contributing to recruitment, onboarding, and administrative process improvement.

Key Contributions:

• Support recruiting efforts by reviewing resumes, organizing applicant materials, and tracking candidates within Paycom.
• Conducted reference checks and documented findings to support informed hiring decisions. - Maintain accurate and confidential employee files, strengthening data organization and HR operational efficiency.
• Assist with general HR office operations, ensuring timely completion of administrative tasks.
• Represented the HR department at a higher education HR conference, engaging with industry professionals and gaining exposure to current trends and best practices.

• Maintain instructional continuity and classroom stability across grade levels.

Key Contributions:

• Implemented teacher lesson plans while adapting instruction to meet classroom needs.
• Maintain effective classroom management and student engagement throughout the school day.
• Foster a positive, inclusive learning environment that supports student success and well-being.
• Respond calmly and effectively to classroom challenges, prioritizing student safety.

• Provide operational, analytical, and mentorship support within a collegiate athletics program.

Key Contributions:

• Analyze game film to identify performance trends and improvement opportunities for individual athletes and the team.
• Assisted with offseason strength, conditioning, and skill development programs.
• Mentor student-athletes by promoting academic accountability and supervising structured study halls.
• Coordinate team logistics, including meal orders and operational support, to ensure smooth program execution.

• Supported daily business operations in a high-volume customer service environment.

Key Contributions:

• Managed front-desk operations, customer check-ins, appointment scheduling, and staff calendars.
• Handled phone communications, mail, deliveries, and client inquiries regarding services and products.
• Support administrative tasks including inventory restocking, ordering, filing, and documentation.
• Delivered consistent, professional customer service while managing competing priorities.

• Delivered intake and assessment services in a high-volume behavioral health setting.

Key Achievements:

• Conducted comprehensive psychosocial assessments for children, adolescents, adults, and families to determine appropriate levels of care.
• Administered standardized screenings (CSSRS, GAD, PHQ-9, PC-PTSD, MSSI, RODS) to support clinical decision-making.
• Facilitated high-risk intakes involving suicidal ideation and developed individualized safety plans.
• Produced timely, accurate documentation that improved workflow efficiency and compliance. - Built rapport with clients and families through empathetic communication and professional judgment.

• Provided in-home clinical services to families impacted by domestic violence and mental health challenges.

Key Achievements:

• Delivered evidence-based interventions (MI, CBT, RBT) to support family stabilization and safety.
• Collaborated with DCF and community partners to develop coordinated care plans.
• Provided 24-hour crisis and emergency intervention coverage on a rotating basis.