- Fashion and Style
- Dancing
- Food Tourism
- Reading
- Gaming
Jillian Kilts
Liverpool,New York
Summary
Dynamic Store Manager with a proven track record at Zumiez, excelling in customer service and sales strategies. Enhanced team performance through effective training and innovative merchandising, resulting in increased store volume. Skilled in retail inventory management and problem-solving, driving operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Store Manager
Zumiez
Syracuse, NY
02.2023 - Current
- Led team to achieve sales goals through targeted promotions and customer engagement strategies.
- Implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Developed training programs for new employees, enhancing product knowledge and customer service skills.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
- Coordinated visual merchandising efforts to enhance product displays and attract customers effectively.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Increased sales in store, causing the store volume to increase a level.
Restaurant Team Member
Panera Bread
Clay, NY
08.2022 - 04.2023
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated point-of-sale systems efficiently to process transactions accurately and quickly.
- Maintained cleanliness and organization of dining and kitchen areas, adhering to health standards.
- Collaborated with team members to streamline food preparation processes, enhancing overall efficiency.
Education
High School Diploma -
Charles W. Baker High School
Baldwinsville, NY06-2024
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Store merchandising
- Shift scheduling
- Retail inventory management
- Sales strategies
- Creativity
- Loss prevention
- Recruitment and hiring
- Employee training
- Goals and performance
- Bank deposit procedures
- Operational efficiency
- Strategic merchandising
Interests
Timeline
Store Manager
Zumiez
02.2023 - Current
Restaurant Team Member
Panera Bread
08.2022 - 04.2023
High School Diploma -
Charles W. Baker High School