Jillian Lenox

• Gained knowledge of facial massage techniques and skin care product ingredients.
• Cleansed, exfoliated and moisturized customer skin.
• Explained benefits of skin care products to clients.
• Stocked treatment rooms with proper supplies.
• Handled busy schedules and stayed on top of key deadlines.
• Analyzed skin condition and made appropriate product recommendations.
• Executed laser hair removal procedures.
• Waxing and tinting services
• Recommended retail products for at-home use.
• Performed high tech, acne, and customized facial services.
• Fostered friendly, warm, and exceptional customer experience.
• Educated patients on treatment options.

• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Accomplished multiple tasks within established timeframes.
• Generated detailed reports to highlight client performance and sales output.
• Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
• Developed and implemented new filing system for medical records to improve efficiency.
• Verified accuracy of patient information in medical records.
• Maintained accuracy, completeness, and security for medical records and health information.
• Scanned and uploaded medical records into electronic medical records system.

• Selected correct products based on customer needs, product specifications and applicable regulations.
• Presented professional image consistent with company's brand values.
• Followed company policy to ensure smooth end of day operation.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to effectively build rapport and lasting relationships.

• Answered customer questions about products, accessories, and merchandise care.
• Contributed to team objectives in fast-paced environment.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Achieved or exceeded company-defined sales quotas.

• Awarded Society For Collegiate Leadership & Achievement nomination December 2021

• Awarded Esthetics Eisenstein
• Awarded Shooting Star
• Honor Roll
• 98.47 GPA
• Professional Development: Waxing, Facials, Massage, Barbicide Certification, Oncology Training

GPA: 3.9

Honor Roll Every Semester

• Ranked in Top 10% of class
• Awarded Certificate of Merit