Jillian MacQueen
1 Sycamore Lane ,MA
Summary
Ocean Export Coordinator turned stay-at-home mom looking to get back into the professional world. I am a fast paced logistics worker eager to leverage knowledge in freight forwarding and logistics. Skilled in tracking shipments, managing customs documentation and working effectively with cross-functional teams. Strong negotiation skills.
Overview
20
20
years of professional experience
Work History
Educational Support Professional
Mitchell Elementary School
Bridgewater, Ma
09.2021 - Current
- Developed strong relationships with students, fostering a supportive environment for academic success.
- Provided one-on-one tutoring sessions for struggling students, improving their understanding of challenging subjects.
- Implemented behavior management techniques to maintain an orderly classroom environment conducive to learning.
- Organized instructional materials and resources for teacher use, streamlining lesson preparation processes.
Inside Sales Representative
Kuehne + Nagel
Rockland, Ma
01.2014 - 09.2016
- Answered customers' questions regarding prices, and availability.
- Increased sales revenue by building strong relationships with clients.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Proactively seek new business through hunting and correctly assessing prospective accounts.
- Provide creative routings and logistics to serve customers needs and requirements.
Ocean Export Coordinator
Kuehne + Nagel
Rockland, MA
11.2009 - 01.2014
- Prepare customs documentation, including phytosanitary certificates, bills of lading, certificates of origin, export declaration and providing insurance to customers.
- Responsible for invoicing and billing customers.
- Provide rates to customers, and negotiate rates with steamship carriers based on forecasted shipment volumes.
- Find cost effective shipping routes to ensure profitability for both the client and Kuehne + Nagel.
- Resolve customer inquiries related to billing explanations and account maintenance.
- Worked closely with customs agents to ensure accurate and timely filing of all required documentation, minimizing potential delays at port locations.
VIP Customer Service Representative
Con-Way Freight
Braintree, MA
12.2004 - 11.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinate and schedule appointments for clients.
- Invoice and bill customers.
- Responsible for all accounts payable.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and Con-way.
- Values Task force leader for 5 years.
Education
Associate Of Applied Arts -
Massasoit Community College
Brockton, MA05.2003
Skills
Excellent communication skills
Ability to negotiate and problem solve quickly, accurately and efficiently
Strong attention to detail
Over 10 years experience in a fast paced office environment
Ability to demonstrate strong leadership and organizational skills
Timeline
Educational Support Professional
Mitchell Elementary School
09.2021 - Current
Inside Sales Representative
Kuehne + Nagel
01.2014 - 09.2016
Ocean Export Coordinator
Kuehne + Nagel
11.2009 - 01.2014
VIP Customer Service Representative
Con-Way Freight
12.2004 - 11.2009
Associate Of Applied Arts -
Massasoit Community College