Jillian Madani
Wantagh
Summary
Dedicated and reliable professional with a strong background in aquatic safety, fitness environments and client service. Experienced lifeguard with a keen eye for safety and ability to respond quickly in high pressure situations. Passionate about swimming and helping others improve their skills with a supportive and motivating coaching style. Committed to creating a safe, positive, and engaging environment for swimmers of all levels.
Overview
8
8
years of professional experience
Work History
Manager
Maxvale Physiotherapy
Endeavour Hills, Victoria Australia
03.2017 - 04.2020
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored staff on customer service excellence and front desk procedures.
- Implemented efficient scheduling systems to optimize staff workflow and reduce wait times.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction levels.
- Analyzed feedback data to identify areas for improvement in guest services and operations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Pool Lifeguard
Nassau County Parks and Recreation
Garden City, NY
06.2016 - 11.2016
- Supervised pool activities, ensuring safety and compliance with regulations.
- Conducted regular safety checks on pool facilities and equipment.
- Collaborated with team members to maintain a clean and safe swimming environment.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Participated in ongoing training sessions, staying up-to-date on best practices in lifeguarding and aquatic safety.
- Provided exceptional customer service, addressing patron concerns and inquiries promptly and professionally.
Lifeguard /Front Desk Receptionist
New York Sports Club
Hicksville, NY
09.2015 - 05.2016
- Educated members on water safety practices, enhancing overall awareness within the community.
- Provided friendly customer service to guests and addressed concerns.
- Developed and executed educational programs promoting water safety awareness among patrons.
- Monitored safety of guests in and around swimming pool.
Lifeguard
Town of Hempstead Parks and Recreation
Hempstead, NY
06.2012 - 09.2015
- Responded quickly to emergencies, administering first aid as needed.
- Trained and mentored new lifeguards on best practices and emergency protocols.
- Evaluated pool conditions daily, reporting any hazards or maintenance needs promptly.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
Education
Associate of Science - Liberal Arts
Nassau Community College
Garden City, NY08-2016
Skills
- Physical fitness
- Team collaboration
- Swim instruction
- Training and mentoring
- Strong swimming skills
- Relationship building
- Customer service
- Goal setting
- Adaptability and dependability
- Child supervision
Timeline
Manager
Maxvale Physiotherapy
03.2017 - 04.2020
Pool Lifeguard
Nassau County Parks and Recreation
06.2016 - 11.2016
Lifeguard /Front Desk Receptionist
New York Sports Club
09.2015 - 05.2016
Lifeguard
Town of Hempstead Parks and Recreation
06.2012 - 09.2015
Associate of Science - Liberal Arts
Nassau Community College