Jillian Matlock
Bremerton
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
22
22
years of professional experience
Work History
Tax S
H & R Block Tax Services
Everett, WA
01.2020 - 05.2022
- Answered questions from taxpayers and assisted individuals with completing tax forms.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Stored copies of completed returns and related documents according to company procedures and business regulations.
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Probed tax situations from different angles to apply maximum tax benefits or resolve tax debts.
- Assisted small businesses and individual clients with filling out tax forms and electronically filing tax returns.
- Communicated with federal and state tax agencies to obtain best resolution for clients.
Independent Contractor
The Seattle Times
Arlington, WA
09.2000 - 08.2017
- Greeted customers, neighbors and others when completing paper route responsibilities to maintain positive relationships.
- Navigated established route to deliver papers to customers.
- Communicated with supervisor to report product or customer issues.
- Drove vehicle and safely dropped or threw rolled and packaged newspapers to customer homes and businesses.
- Maintained records pertaining to driving expenses, mileage, gasoline, oil and tire changes.
- Communicated with customers regarding delivery requests, stoppages and restarts of paper delivery.
- Assembled newspapers with insert materials to prepare for delivery.
- Collected unsold newspapers to credit business accounts.
- Delivered customer orders and collected payments to keep accounts current.
Education
Associate of Arts - Business
Everett Community College
Everett, WA09.2019
Skills
- Good Work Ethic
- People Skills
- Customer Service
- Organizational Skills
- Collecting Information
- Document Management and Storage
Timeline
Tax S
H & R Block Tax Services
01.2020 - 05.2022
Independent Contractor
The Seattle Times
09.2000 - 08.2017
Associate of Arts - Business
Everett Community College