Jillian Mauro
Hunker,Pennsylvania
Summary
Accomplished sales/business manager possessing multifaceted experience and success re-energizing organizations, developing strategic initiatives and capturing emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.
Overview
17
17
years of professional experience
Work History
Area Business Sales Manager
Dunn Tire
07.2017 - Current
- Visit car dealerships to deliver sales presentations and demonstrate products or services
- Exceed targets by building, directing, and motivating high-performing sales team and building my own territory
- Drive year-over-year business growth while initiating long-range planning
- Manage accounts to retain existing relationships and grow share of business
- Resolve problems with high-profile customers to maintain relationships and increase return customer base
- Compile and analyze data to determine approaches to improve sales and performance
- Manage revenue models, process flows, operations support and customer engagement strategies
- Exceed sales quotas and increase profitability through effective sales strategy
- Collaborate cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
Marketing Manager
Renewal By Anderson
08.2015 - 06.2017
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions
- Researched developing trends to stay updated with new ideas and marketing practices
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Successfully obtained sales permits from township and borough officers
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads
- Recruited and hired capable team members to add value and diverse skills set to marketing department
- Conducted market research to identify new opportunities and target markets
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills
Facility Manager
Ilovekickboxing.com - Glen Cove
09.2012 - 09.2015
- Maintained inventory and ordered supplies to keep facility resources readily available
- Evaluated facility operations and personnel for safety and health regulations compliance
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services
- Supervised staff in day-to-day activities
- Instructed all fitness classes and developed all protocol
- Recruited, hired, trained all staff.
- Conducted inspections of facility grounds, external structure, systems and equipment
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels
- Coordinated all advertising and community relations
Area Sales Executive
Pella Windows
06.2010 - 07.2012
- Prepared sales presentations for clients showing success and credibility of products (in-home)
- Evaluated costs against expected market price points and set structures to achieve profit targets
- Built lasting relationships with clients through outstanding customer service interactions
- Led sales region to increase sales and boost team morale
- Executed proven strategies to hit sales quota and help company achieve goals
- Developed sales strategy based on research of industry buying trends and market conditions
Client Relations Manager
Pittsburgh Pirates
04.2006 - 07.2010
- Alerted sales teams to opportunities for future sales within season ticket holder clients
- Escalated client complaints and feedback to managerial department
- Collected and logged client feedback about service experience to identify areas for improvement
- Achieved main targets and KPI's set by satisfaction team leadership
- Addressed and resolved customer complaints and issues to improve satisfaction
- Assessed client needs and developed plans to adequately address current and future objectives
- Fostered customer trust by addressing concerns and needs using targeted problem-solving
- Coordinated visiting opponent travel logistics
Education
Bachelor of Science - Business, Sport Management, History
California University of Pennsylvania
California, PACertified Personal Trainer - Personal Training, Nutrition & Group Fitness
ACE Institute of Personal Training
Skills
- Customer Service
- Client Correspondence
- Communications Strategies
- Account Development
- Strategic Goals
- Territory Assignments
- Prospecting and Cold Calling
- Account Planning and Management
- Business Consulting
- Staff Meetings
- Technical Proficiency
- Sales
Timeline
Area Business Sales Manager
Dunn Tire
07.2017 - Current
Marketing Manager
Renewal By Anderson
08.2015 - 06.2017
Facility Manager
Ilovekickboxing.com - Glen Cove
09.2012 - 09.2015
Area Sales Executive
Pella Windows
06.2010 - 07.2012
Client Relations Manager
Pittsburgh Pirates
04.2006 - 07.2010
Bachelor of Science - Business, Sport Management, History
California University of Pennsylvania
Certified Personal Trainer - Personal Training, Nutrition & Group Fitness
ACE Institute of Personal Training
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