Jillian McBride
Bartlett,TN
Summary
Passionate about the medical field, committed to making a meaningful impact in every professional endeavor. Completing phlebotomy school in 2024 marked a significant milestone and an enriching experience that reinforced dedication to patient care. Achieving state certification and completion credentials reflects a strong work ethic and a desire to excel. Ensuring patients feel comfortable and supported during challenging moments serves as a source of pride and motivation for continued growth in this rewarding profession.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Diagnostic Imaging PC
Memphis, TN
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected copay, deductible, and co-insurance payments upon the patient’s arrival.
- Handled sensitive patient information with confidentiality, adhering to company privacy guidelines as well as HIPPA guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved patient problems and complaints.
- Confirmed appointments, communicated with patient , and updated patient records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Interacted with insurance companies specific to the patient’s in regard to gathering benefit information for testing.
Hospitality Expert, Lead Hostess/Trainer, Server, Server Assistant
J. Alexanders Redland Grill
Memphis, TN
07.2020 - 02.2024
- Demonstrated ability to provide exceptional customer service in a fine dining environment.
- Addressed customer inquiries, concerns, and special requests with professionalism and courtesy.
- Effectively communicated with customers, colleagues, and management.
Education
Graduate Certificate -
Phlebotomy USA
Memphis, TN04.2024
High School Diploma -
Bartlett High School
Bartlett, TN05.2022
Skills
- VENIPUNCTURE - Proficiency in drawing blood from patients using various techniques and equipment, ensuring minimal discomfort and maximum accuracy
- SPECIMEN COLLECTION - Experience in properly labeling, storing, and transporting blood specimens to the laboratory for analysis while adhering to safety protocols
- INFECTION CONTROL - Knowledge of and adherence to infection control procedures to prevent the spread of diseases in the healthcare setting
- PATIENT CARE Ability to provide compassionate and reassuring care to patients during the phlebotomy process, addressing any concerns or questions they may have
- MEDICAL TERMINOLOGY - with medical terminology related to phlebotomy and laboratory procedures to accurately communicate with healthcare professionals
- Customer service
- Attention to detail
- Problem-solving skills
- Appointment scheduling
- Oral and writing communication
- Hospitality services
- Multi-line telephone systems
Certification
- TN DRIVERS LICENCE
- ALCOHOL BEVERAGE COMMISSION- SERVERS PERMIT
- PHLEBOTOMY TRAINING
- CERTIFIED PHLEBOTOMY TECHNICIAN
Certifications
- Certificate Of Training - Phlebotomy Training - Jillian McBride - April 18th, 2024
- Certified Phlebotomy Technician - Jillian McBride - Issue Date - 04/18/2024 - Renewal Expiration Date - 04/30/2026
References
Michelle Coker-Office Director
(901)-387-2340 ext 1116
Kimberly Bailey-Front Desk Supervisor
(901)-387-2340 ext 1013
Dr Jose de la Peńa-Personal
(757)-580-0951
Timeline
Front Desk Receptionist
Diagnostic Imaging PC
06.2024 - Current
Hospitality Expert, Lead Hostess/Trainer, Server, Server Assistant
J. Alexanders Redland Grill
07.2020 - 02.2024
Graduate Certificate -
Phlebotomy USA
High School Diploma -
Bartlett High School