Jillian McCarty
Carthage,MS
Summary
Dedicated administrative professional with over 10 years of experience in high-volume customer service environments. Proven track record in managing sensitive information, accurately documenting interactions, and providing effective solutions to inquiries. Committed to leveraging communication and problem-solving skills as a Remote Child Support Call Center Agent.
Overview
11
11
years of professional experience
Work History
High School Bookkeeper
Leake County High School (Leake High School)
12.2023 - Current
- Researched payment histories, explained account balances, assisted with payments, and resolved customer concerns by phone, email, and in person to enhance customer satisfaction.
- Processed invoices to ensure efficient financial operations and vendor relations. Purchased orders, reimbursements, and deposits while maintaining strict confidentiality.
- Documented customer interactions, financial transactions, and account updates accurately in computerized systems, ensuring data integrity and accessibility.
- Answered high-volume incoming calls, providing courteous assistance to parents, staff, vendors, and community members.
- Communicated policies, procedures, and available solutions clearly to customers and school stakeholders.
- Reconciled bank statements monthly, identifying discrepancies and resolving issues promptly.
- Managed financial records and transactions using QuickBooks to ensure accuracy and compliance.
Computer Lab Teacher
Leake Central Elementary School
09.2015 - 12.2023
- Instructed coding, keyboarding, and computer applications.
- Delivered daily customer service and technical assistance for students, parents, and staff.
- Developed engaging lesson plans for computer literacy and technology skills.
- Facilitated hands-on activities to enhance student understanding.
- Managed classroom technology ensuring devices operated effectively.
- Developed and implemented engaging curriculum integrating technology across multiple subjects.
- Facilitated hands-on computer labs, enhancing student understanding of software applications.
Education
High School Diploma -
Leake County High School
Walnut Grove, MS05-2013
Skills
- Data Entry & Documentation
- Financial Reporting
- Data Analysis
- High-Volume Phone Support
- Email & Outlook
- Microsoft Office
- Confidential Information Management
- Problem Resolution
- Multitasking
- Team Collaboration
- Active Listening
- Accounts receivable
Timeline
High School Bookkeeper
Leake County High School (Leake High School)
12.2023 - Current
Computer Lab Teacher
Leake Central Elementary School
09.2015 - 12.2023
High School Diploma -
Leake County High School