JILLIAN MONDACA
Summary
Dynamic and influential insurance leader with over 25 years of experience in the group and individual worksite market. Proven track record of success in driving organizational growth, fostering strategic partnerships, and delivering exceptional customer experiences. Adept at leading transformational initiatives and managing diverse teams to achieve strategic objectives. Demonstrated expertise in employee benefits, change management, and driving results through innovative solutions.
Overview
19
19
years of professional experience
Work History
Vice President, Head of Enrollment
Prudential Insurance Company of America
01.2023 - Current
- Spearheaded development and implementation of Prudential's multi-year Group Insurance enrollment strategy, driving organic revenue growth
- Established strategic partner relationships and crafted comprehensive go-to-market strategy
- Led enrollment operations to optimize effectiveness and deliver scalable solutions on time
- Co-owned and led architecture of flexible commission solutions to incentivize distribution partners
- Partnered with cross-functional teams to develop key metrics for strategic insights and direction
- Accountable for enrollment success metrics, employee experience, and alignment with customer preferences
- Leveraged data analytics to enhance customer engagement and participation
- Directed development of business procedures and organizational structure for the Enrollment Team.
Assistant Vice President Digital Technology Partner Strategy and Management
Unum Insurance Company/Colonial Life
02.2021 - 01.2023
- Formulated and executed a cohesive strategy for partner relationships, driving growth and aligning with existing brokers
- Managed operational teams to execute enrollment technology solutions and optimize partner performance
- Established stewardship processes and collaborated with partners to develop joint field programs
- Guided field preparedness for growth through technology partners and facilitated knowledge transfer
- Collaborated with internal stakeholders to align partner selection with business objectives.
Head of Client Account Management (Vice President)
elipsLife, US (a Swiss Re company)
08.2019 - 12.2020
- Led client account management activities for 60% of elipsLife’s book of business, ensuring successful onboarding and client satisfaction
- Partnered with sales during pre-sales stages, contributing to proposal responses and finalist presentations
- Developed and executed customer experience strategies to drive new business and ensure retention
- Influenced product roadmap and marketing strategy through collaboration with internal and external stakeholders.
Enrollment Optimization Director
Prudential Insurance Company of America
06.2011 - 08.2018
- Developed and implemented voluntary enrollment campaigns to drive new business growth
- Managed a team responsible for enrollment strategy, resource planning, and budget
- Partnered with cross-functional teams to enhance operational efficiencies and secure strategic agreements
- Coordinated end-to-end benefit enrollment processes for key accounts.
Voluntary Enrollment Consultant
The Hartford Insurance Company
02.2005 - 03.2011
- Developed and managed enrollment strategies for voluntary and contributory lines of business
- Handled on-site enrollment activities and resolved service issues for mid-market segment clients.
Education
AS in General Studies and Liberal Arts -
Manchester Community College
Continued Education in Business Administration Studies -
Montclair State University
Skills
Employee Benefits Expertise
Change Management
Leading Transformation
Highly Organized
Relationship Building
Activator and Builder
Problem-solving & Influencing
Communications
Driving Results
Awards Recognition
- Recipient of several “High Honors” awards.
- Invited speaker at annual sales conferences.
- Active member in Prudential’s Diversity and Inclusion Business Resource Groups.
- Graduate of Toastmasters for public speaking skills and Miller Heiman Consultative Selling.
- Published in EBN for “Best Practices Annual Enrollment”.
- Speaker at industry conferences including LIMRA and NASBI.
Timeline
Vice President, Head of Enrollment
Prudential Insurance Company of America
01.2023 - Current
Assistant Vice President Digital Technology Partner Strategy and Management
Unum Insurance Company/Colonial Life
02.2021 - 01.2023
Head of Client Account Management (Vice President)
elipsLife, US (a Swiss Re company)
08.2019 - 12.2020
Enrollment Optimization Director
Prudential Insurance Company of America
06.2011 - 08.2018
Voluntary Enrollment Consultant
The Hartford Insurance Company
02.2005 - 03.2011
AS in General Studies and Liberal Arts -
Manchester Community College
Continued Education in Business Administration Studies -
Montclair State University
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