Summary
Overview
Work History
Education
Skills
cheerleading
Languages
Timeline
Generic

JIllian Morales

West Covina,CA

Summary

A dedicated receptionist with excellent experience in the industry. Someone who maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Very dependable and quick-learning team player with effective communication and organization skills. Exemplary multitasking, time management and customer service skills. A responsible individual with a willingness to go the extra mile to assist others with finding a solution to their problems. Customer-friendly attitude with proven abilities in handling tasks. Lastly, also a bilingual individual who is fluent in Spanish with a multi-cultural approach.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Gier Investments
Hacienda Heights , California
11.2021 - 07.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Monitored office supplies by checking inventory and placing orders.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Volunteer

GUESS Factory
Los Angeles, CA
07.2018 - 07.2020
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Engaged in community outreach to aid program mission centered on community support and enrichment.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Greeted visitors and answered questions about program, requirements and opportunities.

Education

GED -

Cal State Fullerton
Fullerton, CA
06.2026

High School Diploma -

South Hills High School
West Covina, CA
05.2022

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Team Building
  • Decision-Making
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Excellent Communication
  • Organization and Time Management
  • Planning and Coordination
  • Good Telephone Etiquette
  • Attention to Detail

cheerleading

  • Team captain
  • Coordinating team events
  • Lead a team over 20 people

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Gier Investments
11.2021 - 07.2022

Volunteer

GUESS Factory
07.2018 - 07.2020

GED -

Cal State Fullerton

High School Diploma -

South Hills High School

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JIllian Morales