Jillian Murphy
COLUMBUS,OH
Summary
Detail-oriented Quality Control Specialist experienced in optimizing processes and fostering teamwork to enhance production outcomes. Managed customer service and team training initiatives while maintaining quality standards and enhancing operational efficiency. Delivered results in production and safety management through exceptional attention to detail and commitment to high-quality outcomes in safe work environments.
Overview
8
8
years of professional experience
Work History
Soap Tech
Armaly Brands
London, OH
09.2025 - Current
- Operated machinery to support production processes and ensure quality standards.
- Assisted in inventory management, ensuring accurate tracking of materials and supplies.
- Followed safety protocols to maintain a secure working environment for all staff members.
- Documented production data accurately to support reporting and compliance requirements.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Factory Production Worker
Stanley Electric
London, OH
12.2024 - 08.2025
- Operated machinery to assemble electrical components efficiently.
- Collaborated with team members to maintain a safe and organized work environment.
- Conducted quality inspections to ensure product standards were met consistently.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
Hotel Supervisor
Home2 Suites by Hilton Hotel
Grove City, OH
03.2024 - 12.2024
- Supervised daily hotel operations to ensure exceptional guest service and satisfaction.
- Coordinated scheduling for team members to optimize coverage during peak hours.
- Trained and mentored staff on customer service standards and operational procedures.
- Addressed guest complaints promptly, resolving issues to enhance overall experience.
- Oversaw inventory management, minimizing waste and optimizing cost control measures.
- Cleaned and maintained guest rooms, ensuring adherence to hotel cleanliness standards.
- Trained new housekeeping staff on procedures and safety protocols, fostering a collaborative team environment.
- Coordinated with front desk staff to prioritize room readiness for incoming guests during peak times.
- Performed deep cleaning tasks in common areas, contributing to overall guest satisfaction and comfort.
- Implemented efficient cleaning techniques that reduced time spent on room turnover without compromising quality.
Kennel Technician Supervisor
Petland
Grove City, OH
10.2023 - 03.2024
- Supervised daily operations of the kennel facility, ensuring high standards of animal care and hygiene.
- Monitored the health and well-being of animals, coordinating with veterinarians for medical needs.
- Managed inventory of supplies, ensuring availability for operational needs without excess waste.
- Conducted regular inspections of the facilities, identifying areas for improvement in sanitation protocols.
- Developed and implemented efficient workflows to optimize kennel space utilization.
- Promoted a positive work culture among kennel technicians, fostering teamwork and commitment to the highest standards of care for all animals in our facility.
Customer Service Representative
Tim Hortons
Columbus, OH
01.2019 - 10.2023
- Collaborated with team to improve workflow efficiency during peak hours, reducing wait times.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed cash register operations, ensuring accurate transactions and maintaining balanced drawers.
- Analyzed customer feedback to identify areas for service improvement, driving team performance enhancements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Westland High School
Galloway, OH06-2001
Skills
- Quality control
- Attention to detail
- Pressure management
- Production support
- Production efficiency
- Customer interaction
- Team development
- Performance enhancement
- Adapts under pressure
Timeline
Soap Tech
Armaly Brands
09.2025 - Current
Factory Production Worker
Stanley Electric
12.2024 - 08.2025
Hotel Supervisor
Home2 Suites by Hilton Hotel
03.2024 - 12.2024
Kennel Technician Supervisor
Petland
10.2023 - 03.2024
Customer Service Representative
Tim Hortons
01.2019 - 10.2023
High School Diploma -
Westland High School