Jillian O'Brien
Harveys Lake,PA
Summary
Adept at fostering strong relationships and delivering exceptional customer service, I excelled at Wizards of Paws by skillfully managing difficult pets and educating owners, enhancing satisfaction and trust. My background also includes leadership in high-paced environments, demonstrating adaptability, and expert time management. Achievements include significantly improving service procedures and customer satisfaction at Common Grounds Caffe.
Overview
7
7
years of professional experience
Work History
Dog Groomer
Wizards of Paws
08.2023 - Current
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
Swim Coach
Lake Lehman Jr/Sr High School
09.2018 - 03.2020
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
- Established a positive environment during practice sessions, nurturing a culture of respect, hard work, and dedication among swimmers.
Liquor Store Clerk
Fine Wine and Good Spirits
08.2019 - 02.2020
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
Cafe Manager
Common Grounds Caffe
01.2018 - 06.2019
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
Education
No Degree - Exercise Science
Misericordia University
Dallas, PAHigh School Diploma -
Lake Lehman Jr/Sr High School
Lehman, PA06.2017
Skills
- Patience and Empathy
- Animal handling expertise
- Relationship Building
- Customer Service
- Reliability and punctuality
- Time Management
- Ability to remain calm in stressful situations
- Communication
- Self-Motivated
- Disciplined
- Multitasking Competence
- Adaptability and Resilience
Artist
On the side I like to practice art. Specializing in drawing realistic portraits of animals, or humans.
Timeline
Dog Groomer
Wizards of Paws
08.2023 - Current
Liquor Store Clerk
Fine Wine and Good Spirits
08.2019 - 02.2020
Swim Coach
Lake Lehman Jr/Sr High School
09.2018 - 03.2020
Cafe Manager
Common Grounds Caffe
01.2018 - 06.2019
No Degree - Exercise Science
Misericordia University
High School Diploma -
Lake Lehman Jr/Sr High School