Jillian Olbrys
Norwood,MA
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and health assessment. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Blue Hills Ski Area
12.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged POS system to sell tickets, passes, food and retail items.
Golf Starter
Ponkapoag Golf Course
05.2021 - 08.2022
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Issued tickets to customers and collected payment and fees for desired services.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Staff Member
Orange Leaf Frozen Yogurt
07.2019 - 03.2022
- Established positive relationships with customers and other staff members.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Received and submitted cash, credit and check payments.
Education
Bachelor of Science - Nursing
Saint Anselm College
Manchester, NH05.2025
High School Diploma -
Norwood High School
Norwood, MA06.2021
Skills
- Activities of Daily Living (ADL) Support
- Taking Vital Signs
- Strong Clinical Judgement
- CPR/BLS Certified
- Feeding Assistance
- Management of Aggressive Behavior (MOAB) Trained
Additional Information
Nursing Student, Saint Anselm College, August 2021- May 2025
Nursing Classes Taken
- Anatomy and Physiology
- General Psychology
- Introduction to Professional Nursing
- Microbiology
- Biochemistry
- Health Assessment
- Social Statistics
- Mental Health Nursing
Nursing Labs Taken
- Anatomy and Physiology Lab
- Microbiology Lab
- Biochemistry Lab
- Health Assessment Lab
Current Classes Taken (Spring, 2023)
- Care of the Elderly and Chronically Ill
- Pathopharmacology I
- Genetics in Healthcare
- Nursing Research
Clinical In Progress
- Care of the Elderly and Chronically Ill , Mt Carmel Rehabilitation and Nursing Center
Timeline
Golf Starter
Ponkapoag Golf Course
05.2021 - 08.2022
Customer Service Supervisor
Blue Hills Ski Area
12.2020 - Current
Staff Member
Orange Leaf Frozen Yogurt
07.2019 - 03.2022
Bachelor of Science - Nursing
Saint Anselm College
High School Diploma -
Norwood High School
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