JILLIAN PAXTON
George,WA
Summary
Encouraging and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact workplace success positively. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee and resident engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SENIOR RESIDENT ADVISOR
WASHINGTON STATE UNIVERSITY
07.2023 - Current
- Trained incoming staff members on safety protocols, emergency response procedures, and customer service standards
- Assisted in the recruitment and selection process for new resident advisors
- Monitored residence hall activity to ensure adherence to rules and regulations regarding noise levels and security measures
- Provided crisis intervention support for students in need of immediate assistance
- Managed administrative tasks such as record keeping, budgeting, staffing schedules, and event planning
- Resolved conflicts between residents through mediation sessions and restorative justice practices
- Collaborated with campus partners on projects designed to enhance residential living experiences
- Implemented proactive strategies to reduce vandalism or other disruptive behaviors within the residence hall setting
- Developed and implemented student success plans to ensure academic, social, and personal growth
- Established positive relationships with faculty members to foster a collaborative learning environment
- Fostered an inclusive atmosphere that celebrates diversity across cultures, identities, religions, abilities and disabilities
- Responded promptly to emergency situations in order to protect the safety of all residents
- Provided resources for academic success such as tutoring services or study groups.
DIRECTOR OF FINANCE
COUGAR SAFE RIDES
01.2022 - 05.2023
- Assessed profitability to prepare margin analysis reports and develop proposal analysis
- Analyzed financial data to determine efficient use of resources
- Coordinated load planning for drivers to minimize dispatch delays
- Kept track of driver hours and miles to achieve maximum productivity in given hours
- Used editing and graphic design tools to create content and visuals for social channels
- Utilized Instagram and Facebook to promote products, services and content
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
RESIDENT ADVISOR
WASHINGTON STATE UNIVERSITY
01.2022 - 05.2023
- Maintained a safe environment by monitoring the residence halls during evening hours
- Performed administrative tasks such as maintaining records of student conduct violations and documenting incidents
- Collaborated closely with other departments on campus including Student Affairs, Housing and Dining Services, Campus Security and Safety Office
- Utilized problem solving skills to resolve conflicts between roommates or within the larger residential community
- Conducted regular room inspections to ensure compliance with housing policies and regulations
- Updated and recorded customer or client information to maintain accounts.
RECEPTIONIST
COLUMBIA LANDING
11.2020 - 07.2021
- Answered central telephone system and directed calls accordingly
- Confirmed appointments, communicated with clients, and updated client records
- Sorted, received, and distributed mail correspondence between departments and personnel
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing
- Monitored premises, screened visitors, updated logs, and issued passes to maintain security.
CAREGIVER
BLOSSOM VALLEY ASSISTED LIVING
01.2020 - 11.2020
- Helped fulfill the needs of caregivers and activity staff
- Transported patients via wheelchair to and from rehabilitation and daily activities
- Assisted with dressing guidance, grooming, meal preparation and medication reminders
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Education
Bachelor of Arts - History
WASHINGTON STATE UNIVERSITY
Pullman, WA05.2024
Associate of Arts -
Wenatchee Valley College
Wenatchee, WA05.2020
Skills
- Administrative Support
- Social Perceptiveness
- Service Oriented
- Team Collaboration And Leadership
- Time Management
- Customer/Client relations
- Emergency Support
- Crisis Situations
- Policy Changes
- Staff Counseling
- Incident Reports
- Compassionate Care
- Community Resident Safety
- Mediate Conflicts
Certification
- Class 12 Liquor License
- Food Handlers Permit
Timeline
SENIOR RESIDENT ADVISOR
WASHINGTON STATE UNIVERSITY
07.2023 - Current
DIRECTOR OF FINANCE
COUGAR SAFE RIDES
01.2022 - 05.2023
RESIDENT ADVISOR
WASHINGTON STATE UNIVERSITY
01.2022 - 05.2023
RECEPTIONIST
COLUMBIA LANDING
11.2020 - 07.2021
CAREGIVER
BLOSSOM VALLEY ASSISTED LIVING
01.2020 - 11.2020
Bachelor of Arts - History
WASHINGTON STATE UNIVERSITY
Associate of Arts -
Wenatchee Valley College
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