Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jillian Pfeifer

Lutherville

Summary

Versatile and results driven professional with a strong background in hospitality, sales, and administrative operations. Excels in fast paced environments and thrives on tackling both complex projects and daily tasks with equal dedication and efficiency.

Overview

8
8
years of professional experience

Work History

Counter

Captain Mac’s Fish House
05.2025 - Current
  • Assisted in preparing food
  • Serving customers to give them the best possible experience
  • Managed incoming calls and processed customers’ orders

Operations Assistant Intern

S.A.F.E. Management
05.2024 - 08.2024
  • Reconciled financial records for past sporting and entertainment events to ensure accurate and timely payments
  • Supervised security teams during events to ensure the safety of attendees and the smooth operation of activities
  • Organized event materials and logistics to enhance the overall experience for participants and spectators at sport and entertainment events

Hostess

Augusta National Golf Club
04.2023 - 04.2024
  • Assisted in preparing venues for opening and closing shifts, ensuring readiness for sporting and entertainment events.
  • Committed extensive hours to enhancing guest experiences during events, focusing on customer satisfaction and engagement.
  • Fostered an enjoyable atmosphere by actively engaging with guests, promoting positive interactions during events and enhancing their overall experience.

Social Media Manager

BD Greek Life, Maryland Screen Printers
08.2022 - Current
  • Designed and curated apparel collections for 15 sororities
  • Boosted site engagement by publishing regular updates

Hostess/Carry Out Girl

Mancini’s Brick Oven Pizzeria and Restaurant
08.2017 - 08.2024
  • Warmly greeted guests and coordinated timely, organized seating to ensure a welcoming experience
  • Managed the reservation system and balanced seating rotations to support smooth restaurant operations
  • Answered incoming calls professionally, handling inquiries, reservations, and takeout orders
  • Resolved customer concerns and complaints efficiently, maintain a high level of service and satisfaction.

Education

Bachelor of Arts - Sport and Entertainment Management

University of South Carolina
Columbia, SC
06.2026

Florence University of The Arts
Florence, Italy

Skills

  • Time management
  • Sales
  • Communication
  • Hospitality Management
  • Relationship building
  • Administrated Office Operations
  • Customer Service
  • Adaptability
  • Problem solution

Timeline

Counter

Captain Mac’s Fish House
05.2025 - Current

Operations Assistant Intern

S.A.F.E. Management
05.2024 - 08.2024

Hostess

Augusta National Golf Club
04.2023 - 04.2024

Social Media Manager

BD Greek Life, Maryland Screen Printers
08.2022 - Current

Hostess/Carry Out Girl

Mancini’s Brick Oven Pizzeria and Restaurant
08.2017 - 08.2024

Bachelor of Arts - Sport and Entertainment Management

University of South Carolina

Florence University of The Arts

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