Jillian Pfeifer
Lutherville
Summary
Versatile and results driven professional with a strong background in hospitality, sales, and administrative operations. Excels in fast paced environments and thrives on tackling both complex projects and daily tasks with equal dedication and efficiency.
Overview
8
8
years of professional experience
Work History
Counter
Captain Mac’s Fish House
Fenwick Island, DE
05.2025 - Current
- Assisted in preparing food
- Serving customers to give them the best possible experience
- Managed incoming calls and processed customers’ orders
Operations Assistant Intern
S.A.F.E. Management
Baltimore, Maryland
05.2024 - 08.2024
- Reconciled financial records for past sporting and entertainment events to ensure accurate and timely payments
- Supervised security teams during events to ensure the safety of attendees and the smooth operation of activities
- Organized event materials and logistics to enhance the overall experience for participants and spectators at sport and entertainment events
Hostess
Augusta National Golf Club
Augusta, GA
04.2023 - 04.2024
- Assisted in preparing venues for opening and closing shifts, ensuring readiness for sporting and entertainment events.
- Committed extensive hours to enhancing guest experiences during events, focusing on customer satisfaction and engagement.
- Fostered an enjoyable atmosphere by actively engaging with guests, promoting positive interactions during events and enhancing their overall experience.
Social Media Manager
BD Greek Life, Maryland Screen Printers
Baltimore, Maryland
08.2022 - Current
- Designed and curated apparel collections for 15 sororities
- Boosted site engagement by publishing regular updates
Hostess/Carry Out Girl
Mancini’s Brick Oven Pizzeria and Restaurant
Fenwick Island, DE
08.2017 - 08.2024
- Warmly greeted guests and coordinated timely, organized seating to ensure a welcoming experience
- Managed the reservation system and balanced seating rotations to support smooth restaurant operations
- Answered incoming calls professionally, handling inquiries, reservations, and takeout orders
- Resolved customer concerns and complaints efficiently, maintain a high level of service and satisfaction.
Education
Bachelor of Arts - Sport and Entertainment Management
University of South Carolina
Columbia, SC06.2026
Florence University of The Arts
Florence, ItalySkills
- Time management
- Sales
- Communication
- Hospitality Management
- Relationship building
- Administrated Office Operations
- Customer Service
- Adaptability
- Problem solution
Timeline
Counter
Captain Mac’s Fish House
05.2025 - Current
Operations Assistant Intern
S.A.F.E. Management
05.2024 - 08.2024
Hostess
Augusta National Golf Club
04.2023 - 04.2024
Social Media Manager
BD Greek Life, Maryland Screen Printers
08.2022 - Current
Hostess/Carry Out Girl
Mancini’s Brick Oven Pizzeria and Restaurant
08.2017 - 08.2024
Bachelor of Arts - Sport and Entertainment Management
University of South Carolina
Florence University of The Arts