Jillian Pina
Grand Rapids,MI
Summary
Experienced retail and childcare professional with strong store operations, inventory control, and customer service skills. Known for clear communication, problem solving, and dependable support in multiple settings.
Overview
12
12
years of professional experience
Work History
Childcare Provider
Anna Radcliff, Jordan Humm, Sarah Johnson
Grand Rapids, MI
11.2021 - 09.2026
- Supported feeding, dressing, and daily activities for children from newborn to age six, promoting their development and well-being.
- Provided attentive supervision for children in various home environments.
- Meal and snack preparation followed parent instructions and dietary needs.
- Updated parents regularly on schedules and concerns, fostering trust and communication.
Retail Sales Associate
Gild the Lily
Rockford, Michigan
02.2020 - 10.2021
- Hand selected merchandise for consignment, inventoried and priced merchandise.
- Performed floor moves and maintained merchandising displays and housekeeping to ensure well-stocked and organized sales areas.
- Operated cash registers and processed transactions.
- Collaborated with team members to meet sales targets and foster a positive work environment.
Store Manager
Resale Republic
Rockford, Michigan
10.2014 - 10.2019
- Managed daily operations for resale store sales floor and backroom, ensuring optimal customer experience
- Resolved customer service issues and addressed store concerns to enhance customer satisfaction
- Oversaw resale inventory intake, tagging, and stock organization to maintain accurate product availability
- Trained team members on POS transactions and register procedures
- Coordinated merchandising displays for apparel, furniture, and home goods
- Recruited, trained and supervised new employees.
Education
Associate of Applied Science -
Northwestern Michigan College
Traverse City, MI12-2010
Skills
- Customer communication, engagement, and problem solving
- Effective coordination with store owners, coworkers, and parents of children in my care
- Retail store operations, POS transactions, and inventory control
References
- Kim Johnson, store owner Gild the Lily and Resale Republic (616)822-6043
- Anna Radcliff, parent of children in my care (616)481-8513
- Sarah Johnson, parent of child in my care (310)569-1082
Timeline
Childcare Provider
Anna Radcliff, Jordan Humm, Sarah Johnson
11.2021 - 09.2026
Retail Sales Associate
Gild the Lily
02.2020 - 10.2021
Store Manager
Resale Republic
10.2014 - 10.2019
Associate of Applied Science -
Northwestern Michigan College