Jillian Pizana
San Antonio,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Esthetician position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Enrollment Broker
Maximus
05.2023 - Current
- Conducted thorough research to stay informed about new healthcare plans and options available to clients.
- Maintained accurate records of all client interactions, transactions, comments, and complaints for future reference.
- Identified areas for process improvement, leading to a more efficient workflow within the team environment.
- Assisted clients in selecting appropriate health plans based on their needs, preferences, and budget constraints.
- Enhanced customer satisfaction by providing efficient enrollment services and addressing concerns promptly.
- Resolved any discrepancies between clients and insurance carriers promptly, maintaining a high level of professionalism throughout the process.
Cashier
Buff City Soap
09.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Server
S&K Staff Logistics
09.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Red Room Hookah Lounge
05.2021 - 10.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Sales Associate
Swarovski
01.2021 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
H-E-B Grocery
01.2019 - 12.2020
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
- Communicated effectively with coworkers to foster strong teamwork within the cashier department.
Cashier and Counter Help
Bill Miller BBQ
07.2016 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted in menu development efforts by providing feedback on popular items and suggesting potential improvements or additions.
- Addressed customer concerns promptly and professionally, resulting in improved customer relationships.
Education
Esthetician License -
Aveda Arts & Sciences Institute
Austin, TXBachelor Of Arts - Fashion Merchandising
Texas State University
San Marcos, TXAssociates in Arts - Biology/Psychology
San Antonio College
San Antonio, TX12.2019
Associates In Arts - Biology/Psychology
Northwest Vista College
San Antonio, TX12.2019
Associate In Arts - Biology/Psychology
Northeast Lakeview College
Universal City, TX12.2019
High School Diploma -
James Madison High School
San Antonio, TX06.2017
Skills
- Computer Skills through Microsoft and Google
- Customer Service
- Social Media Skills
- Excellent verbal and written communication skills
- Excellent organizational skills
- Creative problem-solving skills
- Detail-oriented and Success-oriented
- Ability to multi-task
- Team player
- Client Relations
- HIPAA Compliance
Certification
- TDLR Cosmetology License-Esthetics, 02/2024
- Associates in Arts Degree, 08/2020
- High School Diploma, 06/2017
- Food Handler’s License, 07/2016, 07/2021
- TABC License, 07/2016, 07/2021
Timeline
Enrollment Broker
Maximus
05.2023 - Current
Cashier
Buff City Soap
09.2022 - 12.2022
Server
S&K Staff Logistics
09.2021 - 05.2022
Assistant Manager
Red Room Hookah Lounge
05.2021 - 10.2021
Sales Associate
Swarovski
01.2021 - 05.2021
Cashier
H-E-B Grocery
01.2019 - 12.2020
Cashier and Counter Help
Bill Miller BBQ
07.2016 - 01.2019
Esthetician License -
Aveda Arts & Sciences Institute
Bachelor Of Arts - Fashion Merchandising
Texas State University
Associates in Arts - Biology/Psychology
San Antonio College
Associates In Arts - Biology/Psychology
Northwest Vista College
Associate In Arts - Biology/Psychology
Northeast Lakeview College
High School Diploma -
James Madison High School